Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $476.99
Clearance
The comparable value price is $529.99

Customer reviews

Rating 4.3 out of 5 stars with 3002 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the touch screen, price, ease of use, storage, performance, memory, and light weight of the 15.6" Touch-Screen Laptop. Some customers have concerns about the battery life and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 3,002 reviews
  • Rated 2 out of 5 stars

    Not what I thought it would be!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frequently loses internet connection, says adobe advanced player is not installed and it is! Very inferior to my Toshiba satellite model I had! Considering returning if these issues can not be fixed by the Geek squad.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hp laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hp laptop was fine until it updated and when it started to open windows again I got a blank screen and could not open it and can't do nothing with it! Returning ! For a full refund!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched this product but was not happy with the speed forcresponse so returned it for a different product

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Battery issues after a 18months

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, but I started having battery issues after 18 months. Will not recommend it!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is good but boot is very slow.. bough it for my parents however performance is not upto the mark

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible extremely Slow HP Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife who is computer illiterate and she had so much issues with this device. I decided to take a look when logging into Windows 10 on this brand new laptop it took over 5 minutes. The only profile on the machine is my wifes account. Everything took way to long to launch. I honestly cant believe it is an i5 processor on this HP. RETURNED

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    only use with high speed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good computer for price, but very slow with low internet. slower than previous window 7 and XP computers

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop functions well but cannot use any other browser other than Edge Found this out the hard way..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very basic laptop and runs slowly. My old one was faster. I should have returned it. :(

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I Like HP But..

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It still runs as slow as my 4 year old computer. I have mixed feelings. Thinking about Dell???

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay. Nothing great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an okay laptop. I use it for university and quite often the workbook does not download.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Have not used much yet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will be using more after the new year. Will fill in more info after using all the features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Needed to return to be fixed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it a couple of days and had to return to be repaired

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    okay for first computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok but hangs up quite a bit and slow to start at times.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too may programs installed asking for your business. Better to include something worthwhile.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok so far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works well for what my family needs, will see how it holds up when school starts

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a good laptop I just have to figure out how to use some of the features

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Having lot's of problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really disappointed in this laptop. It's been freezing. locking up and not responsive. I should have brought it back before 30 days. Kicking myself now.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mouse stopped working after 10 days

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Descent laptop but after the mouse stopped working after 10 days Not worth the money

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Basic laptop that has a battery that drains fastly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is fair because the battery drains too quickly.

    No, I would not recommend this to a friend