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Customer Ratings & Reviews

Your price for this item is $476.99
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The comparable value price is $529.99

Customer reviews

Rating 4.3 out of 5 stars with 3002 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are satisfied with the touch screen, price, ease of use, storage, performance, memory, and light weight of the 15.6" Touch-Screen Laptop. Some customers have concerns about the battery life and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 3,002 reviews
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the products & will recommend to a friend. Good for school & college going kids.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is just okay. Mouse difficult to navigate and adds additional time to task.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife likes it. It’s good for the money. But as fast I want it to be.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It is what it is.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a decent basic computer. I don't like the keyboard. It feels slow and clunky.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst computer ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave 1 star because there is not zero. Worst computer ever stay away from it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    simple laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not as good as I planned but does the job in a pinch. a slow running laptop.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced dated laptop for normal use. No gaming, use internet and MS tools.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE computer I bought was in bad condition and I bought supposed a New one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good value for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would suggest getting more memory and MS office to make this more useful.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Kinks in the Operating System need resolution.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop back to Best Buy two times within a week because it was not booting up correctly. I was later told by Geek Squad member that there was a glitch in the Operating System for this HP laptop. I like the HP brand, but ended up exchanging for a Dell. Might consider purchasing another HP laptop in the future, once the OS is resolved.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average: Slow. Works well so far. I am pleased with the computer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok laptop nothing spectacular

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop speed is ok. Nothing I would say is great about it, just average.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It was ok very slow computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer stopped working few days after purchase. wouldn't recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had lot of issues. Harddisk went bad. End up returning the product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but too heavy...use carefully and update anti virus

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Price was the best option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because of the price only. You def get what u pay for

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this computer , in to repair my original computer but gentlemen at counter told me to it would maybe be a lot to repair(Dell) , so I asked wht do you recommend for a computer HP the best ok talk to the sales guy , purchased didn't get the coverage on it. two wks later no volume.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the laptop but it always seems to bog down and run slow

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer comes on but screen stays black for about 30 minutes

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap made and slow as molasses, wish I’ll never bought it.

    No, I would not recommend this to a friend