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Customer Ratings & Reviews

Your price for this item is $476.99
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The comparable value price is $529.99

Customer reviews

Rating 4.3 out of 5 stars with 3003 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the touch screen, price, ease of use, storage, performance, memory, and light weight of the 15.6" Touch-Screen Laptop. Some customers have concerns about the battery life and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 3,003 reviews
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great buy, has lots of memory and ram. And the touchscreen is a plus

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good College Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been good for daughter. Good size for working at her desk and also for taking to class. Could be a little lighter but just about she needs for school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not great on the computer, my wife thought I should get a laptop, mobility was a big reason to buy. We had no idea what to get, thankfully the people at Best Buy know how to listen, and can match your needs to a product.p

    I would recommend this to a friend
  • Pros mentioned:
    Storage, Touch screen

    Rated 4 out of 5 stars

    Very nice laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop has a nice touch creen, plenty of storage for pictures, great graphics

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the arrow keys broke off within 12 hours. Exchanged and the same key broke off 4 months later. Quality control problem. Otherwise a good computer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Storage

    Rated 5 out of 5 stars

    HP Touch Screen Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was a great price and the storage was worth the price brought this for my daughter for Christmas and she loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A decent laptop for the price. Not much faster than my 4 year old HP Pavillion. After multiple updates and removing most bloatware, speed has improved.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop for college freshman

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was needing a new laptop for my freshman year of college when my old one went dead. I got this one at a good value and works great for my assignments.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Has what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic computer. Read alot about bendable cover, no frills, etc. BUT, for someone who basically does emails, pay bills and occasionally documents, this one is just fine and the price was right. What was a bit scary was the amount the one year coverage from Best Buy added to the price. Hope I made the right decision, but it was much easier deciding on the computer than the "extras".

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent features for the price. I recomend it. Touchscreen and super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works as needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The layout and speed are as promised. Very satisfied with the performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Out of Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this computer out of box on recommendation of store worker. Excellent deal, works great, & saved money. Wish all employees were this helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Full feature lapop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person very helpful in identifying right laptop for my needs, which are fairly basic. Moving up from Windows 7 to windows10 not a priority but old laptop was dying. Soooo, I'm learning 10. Really like this laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer for a retiree

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is much faster than the previous HP that I had. It starts up much faster too. It was a great price for all of the features that it has.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 5 out of 5 stars

    Love this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this laptop. The touchscreen was just a bonus. The price was very reasonable for the quality and features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought multiple laptops and this was the only one I was happy with. I’ve only had it for a month but it seems to be perfect for what I need it for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A good computer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An outstanding computer that has the speed and memory that I was looking for. I would recommend this to any potential buyer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well most of the time. Nice display screen. As I read in other reviews it seems to take this computer a little bit to get started at times. Have had a few glitches so far(two months). The sound will not work and despite troubleshooting this has not been resolved despite rebooting as told. Will need to use the Geek squad help after all. I also seem to get either web page not responding or excel not responding errors more often than with my prior computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pretty okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had issues initially with set-up/installation. Make sure to fetch all software updates right away to avoid hassles. Call geek-squad with any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer at a great price, however, battery duration isn't that good.

    I would recommend this to a friend