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Customer reviews

Rating 4.3 out of 5 stars with 3002 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the touch screen, price, ease of use, storage, performance, memory, and light weight of the 15.6" Touch-Screen Laptop. Some customers have concerns about the battery life and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 3,002 reviews
  • Rated 3 out of 5 stars

    Performance wise ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hissing sound comes while machine reboots, performance and look wise its average. If want to do basic operations then can go for this one. It seems like basic laptop not with great features

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So... I bought a different laptop before this. I went cheaper and got an AMD processor... I hated it so bad that I sold it. Then I bought one of these. And it was jacked right out of the package. It was like it was returned once before (didn’t have a lot of the plastic, stickers were missing, WOULD NOT boot properly). A couple of days of messing with it, and I returned it. Explained what was happening, they gladly exchanged it... let me open the new one and make sure it was actually new. I like this computer a lot. My ONLY complaint is that the wireless card does not read 5GHz signal. So you’re limited right off the bat. Maybe it says that in the description, but I didn’t realize it before I bought it. Luckily, I work for an ISP, so I have run cat5 all over my house. Gig speeds are obtainable when hardwired. Other than that, highly recommend. Especially when it’s on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for a beginner !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking at computers for a couple of months and settled on this so far it's been great !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for school & only use it for that. I've had no problems so far after 3 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent help with every aspect - they are patient and respectful with people of all ages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always bought HP Products and have always been satisfied. Best Buy service is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this laptop everyday and t works great, I can edit all my videos and record my content

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    College gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was a gift for my nephew after graduating from highschool. It's a good first laptop for college years, he is satisfied with it so far. He wanted the touch screen vs the higher storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clerk was very helpful in making my choice The computer was what I needed for the job .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. It does everything I need. It is very fast. Love it. Great processor!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is just what I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks, Santa, for providing me a great laptop to do anything I want. It works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had list of what I wanted in new laptop. When I saw this advertised, I quickly bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Generously outfitted at generous price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit for the 8GB memory and i5 processor. I push my computers pretty hard and wanted to transfer my personal / writing / side-processing to this 2nd machine. It's everything I'd hoped for (including the touchscreen) and hasn't given me a lick of trouble.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is one of more efficient device for the razonable price, recommended to buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new HP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so very happy with my new laptop, the screen is perfect, I can clearly see my photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a backup portable computer this works perfectly for everything it states that does

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 3 out of 5 stars

    Great Laptop until it Died

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laptop was working out great for us. The Touchscreen was nice and it wasn't too slow to get work done. Unfortunately, it just died after 7 months of use. Wish we would have purchased a warranty but its hard to justify a warranty on a fairly inexpensive laptop. The unit started getting really really hot and now it won't power on at all. It still gets really hot if you plug it in. The charger and battery are both fine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great equipment for my use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything purchased was what we wanted and worked well for the applications we needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new computer as my old one was 10 years old and it was exactly what I needed

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Acceptable laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this laptop for a considerable time before making a review. Overall it is a good laptop, but not the best. Overall it will cover your expectations for the Price paid.

    I would recommend this to a friend