Customer Ratings & Reviews

This keyboard is so dope ! I love the colors the bounce , I love everything !

Repair was successful works great. Very helpful staff.

Warranty is great 2 years for my Logitech G435 is awesome.

Great warranty. Never had any issue with geek squad

Have been using this for over a year and works great

I never had to use it so I can’t say if it’s good or not

For the price, a great keyboard. Looks cool and colors customizable.

Got this for my boyfriend who loved the feel and quietness, biggest issue is that the keys are printed and rub off. We returned multiple times and the same is true for all 4 keyboards. Less than 3 months use before the numbers, letters and let color are rubbed away. Great keyboard, but the key caps are terrible. They're membrane keycaps as well so they aren't as widely available to replace. A shame since the keyboard itself feels and sounds so nice.

I don’t recommend these headphone. They break down easily and audio wears down quickly over a few months. Not only that but the left ear’s volume slightly lowers too over time. Making me feel crazy.

Never needed to use the warranty but it’s a good deal

Extra protection for extra money. Most probably wont use it but you’ll never know. but mostly same coverage with the warranty which you could not read it not until you open what you purchased.

Extra protection for extra money. Most probably wont use it but you’ll never know. Most of it is redundant with the warranty which you could not read it not until you open what you purchased.

Do not buy geek squad protection plan I had a computer keyboard under warranty. geek squad employee said it was a free replacement and then when I went to customer service desk they said something different and gave me 40$ discount on the same keyboard and got charged near full price and then when I went to the store 5 times they said I got the wrong keyboard when the model and sku are the same on my online receipt

The 2-year accidental Geek Squad Protection plan is one of those add-ons that can genuinely give you peace of mind, especially if you’re buying something you rely on daily—like a laptop, tablet, or phone. Unlike a standard manufacturer warranty, this plan actually covers the real-life messes that tend to happen: drops, spills, cracked screens, and those unexpected “I swear it just stopped working” moments. If you’re someone who uses your device on the go, has pets or kids around, or just wants insurance against accidents, the coverage feels surprisingly practical. One of the biggest perks is how easy the process is when something goes wrong. Geek Squad handles repairs directly, and depending on the damage and the product, they can often repair it in-store or offer a quick replacement. There’s no complicated paperwork, long waiting periods, or dealing with multiple manufacturers. You just walk in, show your coverage, and they take over from there. For a lot of people, that convenience alone makes the plan worth considering. Another strong point is that the protection covers both mechanical failures and accidental damage. Manufacturers typically only cover defects—not spills or drops—so having both included really rounds out the protection. If you’re making a bigger purchase, like a laptop or a high-end tablet, this kind of long-term coverage can save you a lot of frustration (and money) down the line. The downside is that, like any protection plan, the value depends on how you use your device. If it mostly sits on a desk or you’re extremely careful, you may never need to use it. But for anyone who travels, commutes, or just wants the peace of mind of knowing a single accident won’t turn into a huge expense, the 2-year accidental Geek Squad Protection is a solid safety net. Overall, it’s a sensible add-on that takes the stress out of owning expensive tech.

I got to say when it first came out I got one I try use for a few days and it had all kind of bugs and I returned and waited a while I bough a z1 version used at best buy for just 299$ that is a steal this is a full low range gaming laptop I can play most games around 100fps at 15w Fortnite plays well around 90fps all 1080p and you will get the double fps and feels always smooth I come to find that the turbo mode even do increases performance the devices still gets quite warm and I don’t see a noticeable increase in performance in Fortnite it gets more stable and maybe a few higher and I don’t think it outweighs the heat that it puts out it gets up to 90 it’s not super hot compared to thin laptop that can get close to 100 overall I at 15w I can play elder scrolls online hight grass hight shadow and hight testure with some medium settings it’s 100fps lock and the temperature stay super cold at no more than 60 that performance is quite good for 300$ device.

The 2-Year Accidental Geek Squad Protection plan has been a fantastic investment for my peace of mind. Accidents happen, and knowing my device is covered for drops, spills, and other unexpected mishaps makes a huge difference. I had to use the protection once when my laptop took a tumble, and the process was smooth and hassle-free. The Geek Squad team was professional, quick, and kept me updated throughout the repair. It saved me from a costly replacement and a lot of stress. For the price, the coverage and customer service are absolutely worth it. If you're buying any tech product, I highly recommend adding this protection plan—it’s a small price to pay for major peace of mind.

It's a Good Protection Plan I just wish they put in even for just cord damage bring everything in, Also I did the Protection plan on a Headset and I damaged the cord I brought it in, I had to buy another 2 year after just using it on a cord that only would've costed me $34 instead of the $44 it was to Re-up the one I technically already Paid for? I did an exchange and still ended up paying 44 dollars for the Exchange with the 2 year Protection plan, and Since it was an Exchange I had to buy another protection plan? Just felt a little weird, Better than buying another headset, but I only needed the Cord so I paid more than what I needed to If your just doing a Razer cord don't turn in your item it will cost you more this way, Now if you have an issue with the Product itself and that would cost more than just Replacing it yes I would Recommend.

Depending on the price of the product you're buying, it can be kind of expensive, but I have purchased other products from best buy, and also gotten the extra warranty, and can rest assured say that they stand true to their word! I've effortlessly returned a product that ended up having issues a few days before the 2 year warranty was up!!!

I’m glad I bought the protection. I bought the protection for headphones I got for my brother and he used them all day everyday. Needless to say they were beat up. I went to get a refund or another pair and geek squad was quick to help me.

This warranty was a godsend! Most items have a 1-3 year manufacturer warranty which can be a headache to deal with. This 2 year warranty BestBuy offers allowed me to just switch it out for a new one. But the warranty is a one time use.