Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 8391 reviews
(8,391 customer reviews)to a friend
Rated 2 out of 5 stars
Taking it back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble with the devise having nothing but trouble
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
I haven’t had to use this yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had to use this yetApparently this is where Best Buy makes all his money. I guess you just have to consider if it’s worth it. Like how long do you expect to have this piece of merchandise you just bought and is it a quickly depreciating item
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi VillFromTheHill - It’s great to hear that you haven’t needed to use your Geek Squad Protection plan just yet. That means that your product is still working. If it does stop working on you, as long as the plan is active, please bring it on in to one of our stores and we’ll help you out. In the meantime, I hope that having the plan gives you some peace of mind.
Rated 1 out of 5 stars
Not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this service in the past and was disappointed when I need to leverage the geek squad. I did not mean to purchase again. Better off just requesting tech help when you need it.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Not clear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have appreciated A clear Understanding of exactly what is covered and not. Example; accidental, water, Picture quality etc.... ended up be a waste of money, when the TV sound would play but not the picture
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you use warranty, you have to purchase another warranty...even if you just bought it. Ugh Ended up going through manufacturer for the 3rd unit!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. We appreciate that you trusted Geek Squad with protecting your product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
useless for certain products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a product that was about $200 so yes, of course, I wanted a warranty. What I didn't know is that the Skullcandy company already offers a 2-year warranty. I basically ended up making an unnecessary purchase. :(
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem with my new headphones after 20 days of so I went to the store to figure out what was going on with it, and I had to pay again for two years' security. Really annoying.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I got the protection plan on my wireless earbuds I was told it would cover less or theft if I played a deductible. Turns out that was incorrect and now I wasted my money on a useless protection plan.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I hate to hear that you had been given some incorrect information when you had purchased your new headphones. I know I appreciate accurate information when making purchases. If you are no longer needing this Geek Squad Protection plan, you should be able to have it refunded at any of your local stores, and I would visit their teams to have this completed!
Rated 1 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy my product and later come back to get the warranty, the associate ask me for the product in order to sale the service. This was the first time that happen and also when I buy the product they did advice me if I come later.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not honor plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.speaker broke and best buy would not replace. the plan covers breakage accident but they just said they would not replace the speaker
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Pointless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service is pointless for this product. The number one issues with the product would be out getting lost. You would think they would have a service to cover that
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good most items come with warranty here it is a hassle to make appt if you must bring it to store
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did have the two-year protection plan however it didn't really come in handy it seems the replacement program now isn't really that user-friendly doesn't really protect the customer it's a waste of money
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Easy to reach by phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't show up for my service appointment July 2020. Didn't even bother to call that day. IF YOU ARE NOT SPENDING MORE THAN 200.00 DON'T BOTHER GETTING IT.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
NOPE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this with my jawbone, and when I called them, they had no idea what I was talking about, transferred me twice, then told me I'd need to go to the store and get it figured out. Not remotely helpful.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth the money, the only time went to use it I was told NO. I paid for two years of coverage for a product that lasted for two months. A waist of money.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not quite understand the benefit and how to use this product and therefore did not use it. There should be more explanation.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Get if you want!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I broke my headphones and they be said that I need my broken headphones to get new ones after I throw them one. They shouldn't need them to get a new pair. Not getting this after what happened.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
One time replacement Only
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The protection for Bose headphone ear pads is a one time replacement. So be careful if it’s worth it. It’s not a plan.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Best buy honors the warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the Corona virus. The customer service is limited and you have to drive-thru by car and wait while they inspect your item. Very long process.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your review. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.