Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 8391 reviews
(8,391 customer reviews)to a friend
Rated 1 out of 5 stars
Depends on your purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to best buy to get something I bought replaced because it stopped working, they told me that it was a one time replacement.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Horrible day. Delivered 2 brad appliances and can
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible day. Delivered 2 broken appliances and can Not find other two that was to installed that day. Probably would have been broken anyway
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.boss speaker stopped working in less than two months are you selling refurbished items and not telling the customers
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Bose Sunglasses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for a protection plan and when the frame was broken they said they just cover for a sound. Now I even can’t charge it.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad had to be repurchased for the item they replaced do not understand how then are they covering me for yrs .basicaly they are coverinf you for one isdue then done
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
I DONT BUY AGAIN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT DOES NOT COVER BROKEN SCREEN ON LED TVS ... AND ON CELL PHONES YOU NEED TO PAY A DEDUCTIBLE ... I DO NOT RECOMMEND IT
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
I DONT LIKE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT DOES NOT COVER BROKEN SCREEN ON LED TVS ... AND ON CELL PHONES YOU NEED TO PAY A DEDUCTIBLE ... I DO NOT RECOMMEND IT
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Not warranted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This replacement was not warranted because i got the produce on sell and they said they couldn't replace it ay the same price
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Never can help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I need to replace they never have the item making spend more money after I paid for a plan that they can't honor
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t purchase! Worst service . Unsatisfied . Wouldn’t buy again
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
WORST EVER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since they don't sell plans for these anymore I basically wasted my money on this as they cannot do anything at all with them anymore. No replacement no nothing!!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Can't add to my blue buds plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't add to my blue buds plus... Can add it to standard bud headsets but no to exclusive products from best buy.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Missing Geek Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can someone please send my a copy of the insurance I purchased? i was told at time of purchase I would get it in e-mail, however have yet to receive.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Can't say
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had a need for this yet so it's a good thing but, if I wanted to I couldn't because of this epidemic.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Trey. Thanks for the review. Depending on where you are, we are able to fulfill protection plans on your product at Curbside Pickup. If you have questions on that, we can definitely clear that up with you. For further assistance, you can give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No, don’t buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No don’t but this - it does quickly and there is no warranty - money down the drain.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never needed but, eased my mind just to have it, not a bad price
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Battery drains very quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The concept is awesome but the battery wouldn't stay charged more than 30 minutes, 45 minutes tops...terrible for someone who runs long distance.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $5 for warranty on $20 headphones and when they crapped out they replaced them and charged me another $5 for a warranty on those as well.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Great Blender
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this blender for my granddaughter going off to college and she has loved using it.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Rapid refund warranty my behind.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the 2 year warranty program. My headphones were a lemon and the cable broke. They did not cover the damage. Then what do you cover?!!!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friend