Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 8391 reviews
(8,391 customer reviews)to a friend
Rated 1 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad worked on the 1st at the store and gave me a replacement and it worked for 2 day going back for another one soon.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
2 year warranty
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For product costing $89 and charging $39 for a warranty which is half the price is ridiculous
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery Life stinks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is for the Bose speaker that I bought and I had to return twice
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Does not replace if cannot repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not replace if cannot repair, gave refund which did not cover replacement
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
poor bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these LG Bluetooth in December 2017, the right side stopped working in March. Can't hear anything.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .With mass-produced items, things of this nature may arise. However, if a Geek Squad Protection Plan was purchased you are welcome to visit your local Best Buy and have the headphones replaced. If not, they do carry a 1-year limited warranty with LG. You can reach out to them directly and they will walk you through the process of having them repaired or replaced.
Rated 1 out of 5 stars
Not loud enough, lacks bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not loud enough when volume is turned all the way up, lacks bass, my Yurbuds from Ross sounded better & it was only $8.99
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty you don’t need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly you don’t need the warranty, is a waste of your money.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Shoulda just bought lotto
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have wasted so much money and time on these. Shoulda just bought lotto
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not like sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned these earbuds. I was not happy with the sound quality.I bought on sale ,but found other that I liked better
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a value for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't replace or exchange. I was told the replacement time expired.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really had no need to contact them so other than that it’s great to have someone you can count on.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Over priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price is to high no good for cheap headphones wouldn’t recommend
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us. I'm sorry they didn't work out well for you. We very much appreciate the feedback given. Please let us know if there's anything else we can help you out with.
Rated 1 out of 5 stars
Not worthy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They seem to be weighing to much, had some ear and neck problems while using it. Feels uneasy.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
great headphones for my kids
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The kids luv their headphones (so does Mom & Dad)....allows them to hang with us while we are watching TV....
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't realize once you return something due to malfunction you need to purchase protection all over again.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
self
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't cover ear piece going out, we get warranty's for just about everything. this was a waste of money
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll never go to this Best Buy again. They damaged my new product and refused to replace it.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Dforrest –
Oh no! We never like hearing about any possible mistreatment at our stores, but thank you for taking the time to share your experience with us. If you haven’t already, please give us a call at 1-888-BestBuy (1-888-237-8289) so we may be of further assistance.
Rated 1 out of 5 stars
defective device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.products are usually good, geek squad response need improvement
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drive-thru service is horribly slow. Good luck waiting in line.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.