Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 8391 reviews
(8,391 customer reviews)to a friend
Rated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They lied about free mounting tv so I had to mount it myself
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Jaybirds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returning the jaybird back as soon as possible. I will try something with higher quality.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got no help couldn’t get anyone to help me out with tv
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not happy with geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with geek squad Very poor service at least in the one in Bakersfield California
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Issues from the start
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smarthings app are some how in phone memory but I have no access to app
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Did need it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not need it because I returned the item. Hopefully will purchase something else.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Not as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking headphones, however quality of sound didn’t match up
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Headphones are something on which you don't want to compromise quality! We're sorry to hear you're disappointed with your recent purchase. If you're within your return period, you are welcome to exchange these for another model at your local Best Buy store. If you have a Geek Squad Protection Plan, you're welcome to schedule an appointment at your local store to explore further options. For full details on our Return & Exchange Promise, please visit www.bestbuy.com/returns. You can also visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
Rated 1 out of 5 stars
Not helpful at all
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t help me without having original packaging.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .HI there. Thanks for taking time to share this with us. I sincerely apologize for the disappointment you experienced. This is not the kind of service we aim to provide you. We'd like to hear more about what happened and what you need done to see how we can help you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you.
Rated 1 out of 5 stars
Not worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to use it for headset and would not fix or swap out. Waste of money.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't offer plans anymore therefore all plans purchased are null and void
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Ew
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money everything they offer it’s just advertised
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I'm sorry to hear you're not satisfied with your 2-year Geek Squad Product Replacement plan. Best Buy provides the Terms and Conditions which can be reviewed before purchase with a brochure, and anytime online at, www.geeksquad.com/termsconditions. Call us over the phone if you have any questions, 1-888-GEEKSQUAD!
Rated 1 out of 5 stars
Customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service rep were no help. Just there to be there
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Register – I’m sorry that we weren’t able to help you out with your Geek Squad Protection Plan. If you are still in need of help please call us at 1-800-GEEKSQUAD (1-800-433-5778) or set up a reservation to bring your product in at www.geeksquad.com/schedule. With that reservation we’ll be sure to have an Agent there dedicated to helping you out, and you can avoid a long wait in line.
Rated 1 out of 5 stars
Not worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to use the plan but was lied to when I bought the plan
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The manger refuse to replace/fix my headphones total waste of a warranty
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
DNR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend, waste of added protection. Waste of money
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello AGAYTAN – Thanks for reaching out to us about the bad experience you had with your Geek Squad Protection Plan. If you have any specific issues with the coverage, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) and we’ll be happy to discuss it with you.
Rated 1 out of 5 stars
Very bad bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very very Bad bad service I hope I never have to experience it again
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Haven't used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Likely didn't need it for this product. I guess we will see though.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always finding new ways to steal from your customers
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend to everyone sure why not good stuff
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Don't get!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money! Do not know why I purchased this!!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friend