Customer Ratings & Reviews

Geek squad is great! I have no problem fixing whatever issues I need through them.

The agent was knowledgeable and installed my quad mesh and insured all my devices were functioning properly.

I purchased this television to be used as a truly portable unit that I can carry easily to any room in the house for over-the-air viewing, for which it works perfectly. The digital tuner, paired with a simple old-fashioned rabbit-ears antenna, is the most sensitive of any TV I have experienced; it seems to have the same incredible sensitivity as the top-rated Insignia NS-DXA1-APT converter box I used back when Uncle Sam was paying everyone to convert to digital television. Picture is bright and accurate, and sound is quite good as well. I am very pleased with this purchse.

I called something with the tv and service men that came to check it were great and explained step by step

We purchased an LG 50" 4K UHD LED in 2016 along with the 5 yr protection plan with Best Buy. Other than waiting on the phone for 30 min to speak with a customer service rep, everything with replacing our TV with a new model went very smoothly. (called during Thanksgiving holiday) Replaced and setup within a day. Back panel went out which is $400 plus for parts and labor and our $99 warranty fee covered the issue. It was well worth the cost.

I bought a laptop and within the first year my don damaged it. I didn't get the protection plan so I had to buy a brand new one. Bought the new one and got a year protection. Within the first 2 months, my son damaged it again so had to turn it in. They were able to fix. Well 2 days before my warranty ended, it was once again damaged by my son. This time it wasn't fixable. So they gave me a store credit for the price of the laptop and the protection plan. It's definitely worth getting! Only con is the turn around time. Usually takes 4-6 weeks but worth the wait!

I bought this TV because of a review from Digital Trends (Caleb Denison). I have to say this is the best one I’ve had thus far. This replaces a 2020 LG class TV and it blows that one out of the water. The picture quality far exceeded my expectations. I recommend it to everyone who wants a great all around TV.

EZ to work with, They came out to the house and fixed everything.

This is just what i wanted for my bedroom. Very easy setup. Color looks great. Connected to all my devices. Really like the remote. I can't believe i purchased this tv for only $69! Well worth it.

Safe and not too expensive. All you need is less headache!

Overall this TV is amazing. My only issue is that when shopping for a TV I wanted to hit all the new system requirement threads. And this one has it all. Except for 1. The specifications on this TV (upc 887276462301) shows native refresh rate of 120hz. In reality it is only 60hz. This TV does not actually support the only refresh rate that it advertises. While a little disappointing, it isn't a huge deal breaker for me. The image is beautiful and other then a little screen tear during gaming due to the 60 refresh rate, I love this TV.

Staff was Very helpful in removing unwanted software

The Geek Squad are the best ,they was pn time and very perfection with the jonlb

I want to say THANK YOU, to Carrington, DJ, and Amanda. They went above and beyond to solve an issue that I had with my television. They saved a sale and a customer. You don't see customer service like that anymore. I wish I could give them more stars! WAY TO GO!!!!

Got the protection and it makes sense, not everyone covers the services provided by geek squad.

This is my second Tv and I like it at lot and I enjoy it

Love the extended warranty from Best buy. Very friendly staff and easy claims.

Used on a previous model to get this current one. Process was simple and after a call, I was given a gift card for what I paid. Was a fair deal and helps give some trust in what I purchase. Best Buy has always been good when it comes to warranties.

I myself do not like to spend more on my product just to secure some warranty as a safety measure for potential risks, especially when I have to dish out a few hundred more bucks. Although, I do appreciate the quality of service and guarantee toward my product's safety; you just can't risk not protecting your product when it's well worth hundreds in value or more. Best Buy's protection plan is definitively worth paying extra for in comparison to (most) any other retailer for large purchases, particularly electronics. If this has not helped at all, simply, protect your purchase and your pocket, save yourself the trouble of spending more later and just spend a little more now. Thanks!

I don't usually buy extended warranties, but as this was our first flat screen TV, we decided to purchase one. Good thing too, less than 2 1/2 years after purchase the screen went black on the TV. Geek Squad could not repair it, so we are waiting on the replacement TV at no additional cost. We only have two TVs in our home (by choice)...the main one went down, and the other is in the teenager's room. So the only thing I would suggest to Geek Squad, is to speed up the process. Hopefully if we receive the replacement TV on time, it would have taken a little over 2 weeks from the 1st call for service to resolution/replacement. It took 1 week just to get the tech out to our home.