Customer Ratings & Reviews

I don't recall buying this protection in August 2020. But I have bought the Geek Squad protection several times before and am very very happy I did. Service is always professional and helpful, although the line and wait was long one time. It is a risk/reward calculation - is the coverage likely to be needed. Like other insurance, you never know - but when needed, it is worth the cost.

Peace of mind in case a product becomes a lemon. Anything man made eventually crumbles. Protection plan are a must. Helps save money when you need to get a replacement or fix on an expensive product.

ALWAYS BUY FOR ADDITIONAL COVERAGE. I did not like that my purchased warranty outsourced my repair to a NON-Geek Squad company. They picked up and returned my television and the problem persisted. After I complained to GEEK SQUAD I received a call back they diagnosed the tv over the phone and I was instructed to return the television to Best Buy for a refund at the current listed price.

I always get the warranty when I buy TVs or high price electronics.

I have purchased this protection for the last few years for my peace of mind. I've used them a few times, they installed my hardwired Ring doorbell, backyard Ring camera with the solar panel, over the range microwave, etc. All done well and professionally. Although I don't use them much, it's better to have them and not need them, than to need them and now have to pay out of pocket full charge.

I urge everyone to consider an extended warranty thru Geek Squad. I recently had to make a claim on my 60" and since they didn't make my particular model any longer, they replaced it with a 65" yaaaa!

Love this tv. It was bought to replace an older model. Apps work great. Make sure you have a strong Wi-Fi. The tv picture from Sony always looks great. Didn’t adjust anything out of the box. Very satisfied

Always worth the peice of mind that Geak Squad has you covered.

Hopefully we wont have to use it. But price was decent and worth a little extra.

Well, I haven’t had the need to use the service as yet, but when I do I will be expecting to be satisfied.

I purchase warranty for almost everything I buy I think I only used it a few times before. During this pandemic it seems like everything started breaking down. A set of gaming headphones, sound bar and a tv luckily everything was under Geek Squad. When I took these items to them I had no problem getting replacements all the products. That means for me I still will be purchasing from Geek Squad 5 stars.

Haven't had any need to utilize, but have in the past and received great service.

Best warranty for the insignia tv. Really reccomend.

Very easy to communicate with when I had questions regarding a tv I purchased a few years ago. They were nice and friendly and offered me good advice when trying to figure out how to expand my tv’s storage.

The greets squad extended service gave me five years, a piece of mind on a major purchase. They were professional about the install, and making sure everything worked properly before they left my home.

Haven’t needed the service as of yet…. But they were available for question I came across while mounting my tv

This is the second time I’ve purchased the extra coverage. It’s well worth it! My last TV quit working and it was a very simple process to get it exchanged. I received back my purchase price as a store credit to use on my new (better) TV.

Good to have this protection on my 77 inch tv it is a great warranty to have. Their plan through Geek Squad is awesome.

Thomas and Arthur were the Best Buy representatives that we have dealt with since February 4 other than our sales person, Kiera. They were efficient, professional, and shared their knowledge of all the products. They were patient with us explaining different phases of the TV and the remote. Thomas was Especially very helpful. Kudos to Best Buy for having both men on your team.

I always buy 5 year Because of the size of the TV 65" Sony