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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30866 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1388 Showing 27,741-27,760 of 30,866 reviews
  • Rated 4 out of 5 stars

    Good piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to know if my tv malfunctions i will not be out of luck,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Additional protection is always a plus w electronics

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't had to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use Geek Squad yet and hopefully I won't need to.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure what you want me to review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I have only have the equipment for a month or so, I have not had to use the service.... so...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    65 TV 5-Year Standard Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully I won't have to use this. But if I don't use it then I wasted money. What to do

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Installed at a good time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The adjents did all the work and worked pretty quickly. Only issue was I felt they rushed to get out of there after. Didn't really help me set up anything and the TV picture was awful. Had to return the TV.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Let me down big time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Normally i love geek squad protection but they really let me down this time just purchased a Samsung s90d oled for 2300 plus 500 for geek squad so 2900 and it was the best tv iv ever had for 1 month then completely shut off on me and broke best buy refuses to honor the protection planed i purchased because they want me to go through Samsung first and use thier warranty thats ganna take 2 weeks for e tech to show up so i have no tv for 2 weeks and have to hope he can fix it and i asked can i just bring in my tv to best buy and they refuse to help at all even when i purchased a 500 dollar protection plan

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed to use yet but im happy to have them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good warrantee, but......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase is for a new HP desktop computer. So far the extended warrantee has not been used. HOWEVER, 5-6 years ago I purchased 2 laptop computers that came with Windows 10. I purchased Windows 7 from Best Buy. I didn't like Windows 10. Your staff told me if I purchased a 2 year service agreement You would be able to REMOVE Win10 and replace it with Win7. A week later I come to pick up the laptops only to be told Best Buy techs COULD NOT REMOVE WIN10. You refused to return my nearly $200 extended warrantee money!! I called you and sent a letter and NEVER heard from you! Unfortunately, you are the only full-service computer store in town (No more Circuit City). Only option is stationery stores that have minimal selection. I am still angry about this rip off! THE ONLY REASON I purchased this computer AND extended warranty is because of your manager. I paid for the current system online and when i went to your store to pick it up it was NO LONGER available. The manager got on it right away and got the system I ordered right on the spot! She was GREAT! And I thank her profusely. PLUS, other items I brought in I bought from you could not be repaired. Geeesh!!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems but good to know help is there when needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Havent used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far havent had any issues so havent used them at all

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is way better than the manufacturers warranty. Just bought a Vizio earlier this year, and it failed in 9 mo. Zero warranty. Problem with this warranty, you have to haul your tv back to best buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had multiple items replaced no problem. Great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice for room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size good quality nice sound as well no problem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Deal along with the TV with great support....

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No answer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so difficult to get in touch with these guys. I'm wondering if it worth the money. Every time i call no one answers.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for taking time to reach out to us about this. I'm very sorry to hear you've been having troubles getting ahold of us. And I apologize for the late response. We definitely have been having a longer wait time due to a higher call volume. If you still need help, we'd recommend connecting with your local Best Buy and they can assist or get you started. You can find information about your local store at www.bestbuy.com/storelocator.

  • Best Buy Employee

    Rated 3 out of 5 stars

    Good for the money.

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Not the best picture but goon enough. Put it on the lanai and I’m happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took two appointments but they fixed my new Sony tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to get an extra warrenty when you have kids

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan has great coverage for a very reasonable price.

    I would recommend this to a friend