Customer Ratings & Reviews

Haven't had to use this service yet, but it makes me feel as ease that if anything happens to my product that it will be covered!

I am glad that I got the x warranty, because the tv came broken. A SONY X 75 k or 55 inch smart model

Bought the protection for my screen protector and every time it has broken I have gotten it replaced thank God for geek squad

I always get the geek squad protection. It provides great service if you ever need and and peace of mind in case something goes wrong. The price is worth the peace of mind.

This is super clutch! This makes you feel like VIP when it comes to returning, exchanging and replacing! I’d recommend if you’re always at best but like me lol

Haven’t had to use them yet but I’m sure I will ones of these times and will ultimately regret buying from Best Buy

Great tv! A big upgrade from my 39” Vizio! Works well for my ps5 and has plenty of other HDMI ports for my Apple TV, and Switch

We have always purchased Sony from Best Buy and our experience has always been great. Geek Squad warranty for a mounted tv is a must if you don't want the hassle of having to take your tv off the wall if you have issues. They come to you!!!

We have several geek squad warranties on different purchases. They arrive prepared each time.

Great peace of mind for my purchase. Glad to know I have it just in case.

They are very helpful when it comes to anytime needed. I would highly recommended getting a warranty.

The geek squad save me a couple of times with the extended warranty on my products. So i would recommend it to anyone that's buying products that they want to insure

Have had to use Geek Squad Protection in the past and has been well worth the price.

Always get the extended warranty for any product of value. I always purchase extended warranties through best buy and never had an issue yet. Anything best buy couldn't fix or handle they just offered me a new replacement of similar or more.

its here if i need it (its been many yrs since I have) but theyve done great when i did

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Geek squad cleaned up a virus on my computer. I always have great service with them. Would highly recommend getting the maintenance agreement for all your appliances and computers!

Although at this time I have never had to use my Geek Squad warranty protection plan but it is nice to know that I have it in case I need repair or replacement of my equipment.

Haven't needed them to correct any problems but great peace of mind that I will have backup if needed.

You can't go wrong with Best Buy's (2, 3, or 5 Years Protection Plan). I've had to use it before, and their in store customer service has taken care of me each time!!