Customer Ratings & Reviews

The delivery guys were very knowledgeable, carefull and made installation look easy.

So impressed with the Geek Squad! When our new TV when out, we called and they set up an appointment, handling it immediately! Explained if it couldn't be fixed, we would receive a new tv. Very courteous, prompt and efficient! Able to fix it no problem!

for tv it was kind of brutal . The tv was broke the guy had to come out and change the main board in the tv before giving us a new tv. So this took almost 2 months. We did not have a tv for almost 2 months Every time they came they had to replace the same thing ... The tv was 500 dollars instead of replacing it they spent 3000 on 3 boards that did not work, whatever they had to pay the guys to come out and work every time for 2 hours, This was honestly ridiculous. Nothing made sense. luckily we finally got the replacement after the 3rd time and thats the only reason we get 1 more star.

We are very satisfied with this plan. However, it has taken a long time to get an appointment at the store or get someone online to help. Not sure if COVID has had a part in this delay.

Anytime I purchase anything from Best Buy I but the 5-Year Standard Geek Squad Protection. You never know what can happen and Id rather be safe than sorry.

[Employee of bestbuy] Amazing. Always get this when buying something expensive

They handled my tv with care wonderful people I like it

If you're getting expensive electronics, buy the extended warranty. Geek Squad has some of the best coverage of any retailer.

Well worth the money and your spending a lot of money on most of there products it gives you a piece of mind, just like a car warranty

Recommended for any purchases just for extra protection

I guess is a good protection because I haven’t used yet

If you spend the money and want peace of mind that your product will work then purchase the Geek Squad additional warranty. I recently had a tv replaced and it was great to see Best Buy value its customer with incredible service in replacing my tv.

Can’t pass it up for the price. Now if anything happens to it. It can get fixed or replaced by Best Buy. Pluse they come to me with it being a 50 inch tv

Excellent price point for the coverage, I couldn’t pass up the 5 year price with my new tv especially since the last one was 3 years older and lighting surge caused me to have to replace it.

Best buy extended warranty’s are straight forward and easy to use when something breaks.

Always get geek squad protection on my products, just in case, and I have had to use it with no issues

The Protection Plan was explained to me by Best Buy Floor Technician. I find the plan to be most valuable for the price. Better Safe than Sorry! The Protection for valued purchase.

I have always liked the Geek Squad. Ive used in the past for a laptop and never had a problem, sometimes the service is slow and when you go into store it may not be enough techs but overall its a great service plan, choose your options.

We paid for their service only because we have bought so many products that we just wanted to make sure we were covered.

Best appliance warranty you'll ever buy! If they can't fix it they'll replace it in no time. Even if they don't carry the item years later they will give you a comparable item of the same value you paid.