Customer Ratings & Reviews

they are always great on the phone when I call them

The Geek Squad is very knowledgeable, friendly and fixes my electronics in a timely matter! I have peace of mind knowing I can count on reliable service. Highly recommend!

I always make sure to get the Geek Squad Protection. When I have a problem with my tech they always help me out immediately or they send someone to my home to take care of the issue. Totally worth every penny.

Having a piece of mind when buying Simeon is great

The agent was very professional and accommodating.

Excellent TV for my office. Vibrant picture colors and excellent sound quality!

Yeah this makes me feel better about not moving with my TV. Worth it - even if you dont use it.

For the most part, I have been happy with the extended warranty that comes with my purchases. I also have the Total Tech plans and add this 5-year plan for a 65" Samsung!

As I have mentioned in my review before I absolutely love my Geek Squad! I highly recommend it, especially on electronics and other products it’s offered on! It’s Amazing

I always buy the protection plan on larger/expensive products. I HAVE used these plans on multiple products over the years & have found them to be worth it every time. Even if only for the free cleanings that is offered. (Everyone gets dust)

I always get the geek squad warranty. Hopefully I don’t have to use it. Howevever I did have to use it on a Maytag washer and had no issues with them repairing it.

Buying an expensive TV and only having a year manufacturer warranty is not smart. As much as I spent on my TV, it was a no brainer to spend an extra fraction of the price to be protected for FIVE years. I simply have no worries.

Really gives you peace of mind and Best Buy people always so helpful and nice

Never had to use it so I gave it five stars because it was there IF i needed it.

These guys know their stuff--from opening the box to setting up the TV (too big for me to do myself).

I haven't had to use it -- that's kind of the point - it wards off failures so you don't need it -- but let yourself go without one? Trouble. Big trouble.

So far I've only had to use it once, but making an appt to get my TV looked at was easy. The store gave me no problems and offered store credit or a replacement.

I am extremely happy with all the Geek Squad Protection that I have added to my purchases.

The Geek Squad arrived at our house as scheduled. Observed the Covid19 safety directions, installed the TV. Explained its workings and features and left within a hour. Good Job!

Always get the Best Buy extended warranty best in the business not like Office Depot or you have to send it away somewhere with Best Buy you can bring it back to the store