Customer Ratings & Reviews

This tv lags really bad. After resetting multiple times it still lags. Also, randomly shuts down all the time..I literally sljust logged in to make a claim on it. The only good thingI would say is the picture of it.

So far I have not had to use the Geek Squad. I have heard some good things though.

Its a nice safety net if something goes wrong They will fix it or replace it with a new tv

Pay for it and never need it so they make free money

I haven't had to use this service yet as I have not had any issues with my order

If I'm going to buy quality electronics then I want to be covered. Just in case.

I don't recommend anyone to get Geek Squad service for their TV only because they changed what the insurance company will cover. They no longer cover if a TV is damaged by accident from a fall due to small children. Or cracked screens. They only cover if the TV have manufacturer issues inside of the TV. So once its broke by a child, which is the most reason why anyone would do a insurance claim, dont expect to get it fix. You’ll have to buy a new one. Any other Geek Squad service yes. Just not on TV's

I bought this 85” QN90D open-box TV and picked it up in-store. It was poorly packaged, had no accessories, and the screen was damaged from the start. I spoke to over 15 agents in-store, on Twitter, and through Best Buy chat — all said I was responsible and refused to help. Only one agent finally issued a return label after weeks of stress. It took 21 days to get my refund. Be extremely careful with open-box items. Customer support depends entirely on who you get — and most won't listen.

Haven't needed to use them yet, but it's nice that they're available when/if needed.

The service provided worked well. Glad I purchased to protect my computers.

Have not needed Geek Services as of yet. So far so good.

You will need this cover for your item as it comes into play when damages occur

I have use this once before. its was helpful and i got some good information

Well worth the money to get assistance when you need it.

You just never know when you might need it. Used previously and they are amazing

I bought a open box-good tv woth the 5year geek squad plan. Tv never worked, geek squad tried fixing but because i bought an open box they only spend as much as you spent on the tv to fix so they couldnt fix it and just gave me my money back. Took 3 days off of work for the repairs and shouldve just retuened it to begin with.

We got this in case the tv breaks we hope it doesn't

I feel easier about making a big purchase knowing I can get this type of protection!

This geek squad protection plan made me feel protected and confident.

I have not had to use the service but it gives me a piece of mind knowing I have it