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  • Geek Squad™

2-Year Standard Geek Squad Protection

SKU:
6353384
See Details

Customer reviews

Rating 4.7 out of 5 stars with 30866 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1415 Showing 28,281-28,300 of 30,866 reviews

  • Smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv just went black only had it for 2 weeks and it’s already giving me problems thank hod I have the two year warranty

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • This plan sucks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service didn’t even check to see why the tv wasn’t working. By just looking at it they claimed that it appears the internal screen is broken and they’re not allowed to send it out to be fixed.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Our Geek Squad Protection Plans do not cover accidental damage, unless specifically called out in the plan title. We currently do not offer accidental damage coverage on televisions. If the screen has a physical crack, it would not be covered by your Geek Squad Protection Plan. You should, however, be able to return that plan for its pro-rated value, since the television is no longer covered.

  • Protection Plan Receipt/Details

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called Geek Squad 3 times already to simply ask for an e-mail confirmation of my purchase of a 5-year protection plan so I can see and confirm the exact expiration of the coverage of the TV that I purchased. The TV has a manufacturer's warranty of one year so I assumed my TV is covered for 6 years with the additional 5-year plan. The problem is the representative I talked to keep insisting I could find the warranty details in the Best Buy website which is non-existent. I purchased a 2-year protection plus at first and decided to upgrade it to a 5-year after I exchange my TV and I got an e-mail detailing for that 2-year plan. All I am "simply" asking is the same e-mail details, for a 5-year protection warranty. Is this too much to ask? Do a elite customer like me have to call Geek Squad 3 times and get my call transferred multiple times and end up talking to someone who does not have a clue whatsoever?

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Tv warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great warranty exchange. No problem at all. Took in old tv & got new 1.

    This review is from 5-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • ???

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to ask there help with anything yet. Got it just in case.

    This review is from 5-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added to my tv purchase for peace of mind because no one backs their products anymore

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really didn't use the service at first, but when needed, it had already expired.

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t needed to use it yet.. But I’m sure when the time come it will be quick and easy!

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Geek Squad??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way too expensive and does NOT cover what they say they cover with tELEvISION insurance! Watch out!! They do repair computers, but they will likely be set back to the original. Like, if you downloaded Windows 10.0 version,, then after repair,, it's likely that it'll be Windows 8.0 version [original at purchase]. Use good judgement!

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • evil necessity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Today's technology comes with more unwanted headaches when software glitches occur. Let's hope I never have to use it.

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • confused by salesperson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was told by salesperson that the geek squat would repair any home electronics. Not true.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Soso

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is good, but wait time slightly slacking prior to covid.

    This review is from 5-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • We'll see....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it yet, so I have no opinion. If and when I do, I will update this review.

    This review is from 5-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use as of yet, but glad to have the peace of mind.

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Good Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a good idea to purchase a Protection plan for any electronic

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Time will tell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not been able to use this service yet which in turn I guess is a good thing?

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Geek Squad successfully programed the wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent successfully mounted my LG TV on the wall. Good job!

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Cheap Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my TV covered for 2 yrs, total $26.8. ...I should've gotten the 5yr for $40, but there's always nxt time

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Cracks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cracks a lot. Don’t like it. It’s too loud and just doesn’t stop

    This review is from 5-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it but good to know that it will be an easy process if needed

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend
Page 1,415, Showing 28,281-28,300 of 30,866 reviews
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