Customer Ratings & Reviews

Best thing for my new UHDTV is the Geek Squad protection plan...

Always good to have just in case you never know what could hapoen

I am so happy with the geek squad service, people are so helpful.

This is an insurance for peace of mind hopefully you don't use it

Life happens that’s why geek squad protection is there

Lost it great tv work 100 good no issues picture color

Usually don't purchase protection but decided that for the low price of the tv, I might as well protected just in case...

Its nice to have piece of mind that your tv is protected.

It is just a little extra protection for an ever changing electronic world.

i havent had to use geek squad yet luckily but it feels good to know i can use them if i need them, great plan and price.

I love my Samsung smart tv. It was very easy to set up.

Worth the extra money for the piece of mind. Be confident that Best Buy will make sure your taken care of

Friendly faces always willing to do their best to fix your problems.

but bought it just in case. It was inexpensive and covers lots of issues.

Haven't needed to use this yet but I'm glad to have it just in case.

I haven't had to use it yet but I've always been treated well at BB.

Not much to review for an extended warranty. It was worth the price.

An absolute waste of $$$ this time around. I have spent hours on the phone waiting for service. I'll just include here my log of calls to Best Buy to get a replacement remote control on my TCL TV, for which I paid $75 for a two-year protection plan: • 14 Mar 22 @ 950 am called BB. Dan. “new remote in mail in 3–4 days and email soon.” • 20 Mar 22 @ 9:43, I called and spoke with Yenner because CHAT was no help. They could not find order # (of course because Dan hadn’t followed up). • 21 Mar 22 @ 9:36 – 10:00 am: called the # that Yenner gave me 866 613 9853, with ref #283704195 —waited over 10 min on hold…SPOKE WITH CHAD…he gave me same order # as in the email from Dan on 14 March. When I told him I’d already been waiting a week (not just since my call yesterday), he realized the mistake and reordered (previous was an in-home order without an appointment date, so I may end up getting 2 remotes). • NEW ORDER # 76764340, and should arrive Thurs or Fri. • 28 Mar 22 @ 9:45am—Called and spoke with Dale. He said, “Chad did not hit ‘submit’ button”; gave me new ref #: 76967624 and emailed me a confirmation # (remote will be mailed 2-day) ORDER REF # IS ACTUALLY 96957624 ACCORDING TO EMAIL • 28 mar 22 @ 1004 (Dale hooked me up with cust svs) “9 min wait—we’ll call you back” I left my # • 28 Mar 22 @ 10:13 got call back and had to wait for Lucille. She looked over previous notes, couldn’t understand that I wanted refund of $74.99 I’d paid for “Geek Squad Protection Plan” she put me on hold. • 28 Mar 22 @ ? Kayla; I explained to her, she transferred me to Mohamed (10:28am) in Primary Support. He couldn’t help, did not even have access to order #s. He said I would not have to wait and he transferred me to Billing & Renewal: • 28 Mar 22: @ 1035, Billing and Renewal—on hold As I write this I've been on hold (or talking with the wrong agent) for 65 minutes. Still waiting to speak with Billing and Renewal (20 minutes on hold).

I know that if I have issues the Geek Squad will help me!

I'm glad I got the geek squad protection they always fix the problem