Customer Ratings & Reviews

Didn't need to use them so i'm not really sure how good their survive is. However I did call them one and they were pretty friendly and eager to help.

I bought a laptop and it broke . It was 32 days old and they told me that if I would have bought the warranty it would be covered but because I didn't I was just out a laptop. So when I get a TV I also got the warranty to be safe. My TV screen started showing double and they tell me I am not covered because it looks like something hit the screen.

Haven't needed to use warranty yet so hopefully it won't fail

Figure it was worth the 5 yr warranty on such a big purchase but im not sure about the price Seems like we are hedging the brunt of the bet

Returned this device, too expensive. Can get same warranty at Costco for a tenth of the price even if bought from bestbuy.

Since we brought the tv for a family member and it was a brand we haven't heard of we got the extra warranty. Hopefully if needed it'll be great.

Buying this really depends on personal preference. At checkout make sure you clarify WHICH protection for your product you want.

This service was not used while installing my tv. I dont see the value.

Have not use this item yet so I'm not quite sure how to review it. I guess it's nice to know that you have peace of mind it you have an issue.

Have not use this item yet so I'm not quite sure how to review it. I guess it's nice to know that you have peace of mind it you have an issue.

Have not use this item yet so I'm not quite sure how to review it. I guess it's nice to know that you have peace of mind it you have an issue.

Geek is just what it is, what good is it if you have to always bring something in for them to give you any knowledge to how to solve the problem, might as well call a friend.

My TV has been seeing issues only a few months after purchasing. Their own support was unhelpful so I came back to Best Buy to help. They said they cannot help me unless TCL has no way of fixing it and even if they did there is no Geek Squad available right now. So because of COVID, I am paying extra for a warranty I will never be able to take advantage of???? Very disgusting practice and it has discouraged me from purchasing anything else at Best Buy.

Worth it. They delivered the new product free of charge.

Purchased the protection plan for a printer. Normally I don't splurge for these but this was a big purchase with high maintenance risk so I think it was worth the extra cost.

Was told I could not have this 5 year warranty carry over to the new TV I had to get cause my 58 in Westinghouse decided to shut down completely and was purchased last year. Spoke to someone to ask if the Geek Squad 5 year be elegible for my new SAMSUNG and the woman I spoke to was having a bad day that she just cut me short. Idk, but I had to buy an additional 2 year with this new TV! Also, went to pick it up and the dude in charge of the store pick up was lazy !!! Didn’t care to help me with the tv and was just dragging my box. Hurt my back too! I’m only

Stop selling warranties if you do not intend on following thru when customers need help. This service is useless if you dont need it. I will never buy another tv from this horrible place!

This T.V looks great but is extremely buggy I exchanged mine for the C1. The C1 is a lot better T.V

Geek squad located in the Yakima city's Best Buy has been a scam before. Took an Apple computer in for repair and they wanted to charge around $300 to fix it. It would also be about a 2 weeks wait to fix. The local computer repair shop fixed it for $60 in 2 and half hours... Geek Squad is a joke.

THey are helpful... Just takes time to get to an agent who then turns around and hands you off to another agent with long wait times.