Customer Ratings & Reviews

I gave 3 stars only because I haven't need to use it so I really dont have anything to go by.

No idea Never used it Hope I never do. Only bought it because of the Smart TV purchase

STAY AWAY***. MY 6 WEEKS OLD TV TURNS OFF BY ITSELF AND HAS VERTICAL LINE ACROSS WHEN IT IS ON . GEEKS SQUAD REFUSED TO FIX. THEY TOLD ME TO "CALL SAMSUNG". SUPERVISOR EXTREMELY RUDE, REFUSED TO HAVE MY CALL FORWARDED TO SOMEONE ELSE. SADLY TO SAY, BESTBUY IS NOT LIKE IT USE TO BE.

The Geek Squad can almost anything that might go wrong with a puchase.

A Geek Squad extended service plan is always a good idea, especially for electronics.

This protection plan is a good investment and is one of the lowest rates available for this category of extended warranty plans.

The warranty ended without a reminder to renew…and immediately the tv stopped working!!! Almost like the software is programmed that way.

The Geek Squad service didn’t even check to see why the tv wasn’t working. By just looking at it they claimed that it appears the internal screen is broken and they’re not allowed to send it out to be fixed.

Great warranty exchange. No problem at all. Took in old tv & got new 1.

I called Geek Squad 3 times already to simply ask for an e-mail confirmation of my purchase of a 5-year protection plan so I can see and confirm the exact expiration of the coverage of the TV that I purchased. The TV has a manufacturer's warranty of one year so I assumed my TV is covered for 6 years with the additional 5-year plan. The problem is the representative I talked to keep insisting I could find the warranty details in the Best Buy website which is non-existent. I purchased a 2-year protection plus at first and decided to upgrade it to a 5-year after I exchange my TV and I got an e-mail detailing for that 2-year plan. All I am "simply" asking is the same e-mail details, for a 5-year protection warranty. Is this too much to ask? Do a elite customer like me have to call Geek Squad 3 times and get my call transferred multiple times and end up talking to someone who does not have a clue whatsoever?

Haven't had to ask there help with anything yet. Got it just in case.

Added to my tv purchase for peace of mind because no one backs their products anymore

Horrible experience. Called them to make sure the item was there. The guy promised me that the TV will be all boxed up and all the accessories will be included. When I picked it up, the TV was half bubble wrapped, no remote or stand. I drove an hr and a half to pick it up. They basically told me to take the way it is or leave. No wonder the shops are disappearing.

We really didn't use the service at first, but when needed, it had already expired.

Haven’t needed to use it yet.. But I’m sure when the time come it will be quick and easy!

Way too expensive and does NOT cover what they say they cover with tELEvISION insurance! Watch out!! They do repair computers, but they will likely be set back to the original. Like, if you downloaded Windows 10.0 version,, then after repair,, it's likely that it'll be Windows 8.0 version [original at purchase]. Use good judgement!

The hdmi cuts out alot . I have used different cords and systems it was the tv. The tv only lasted 2 years then wouldnt turn on even tho I used it moderately. Don’t buy if you do a protection plan is essential.

Service is good, but wait time slightly slacking prior to covid.

Haven't had to use as of yet, but glad to have the peace of mind.

Always a good idea to purchase a Protection plan for any electronic