Customer Ratings & Reviews

It sucks it doesn’t cover psychical damage,that should be part of warranty

never need it only when you do not buy it is when something happens

Took Geek Squad a month each time to ship out my tv to get fixed and ship it back. The in-store replacement doesn't start until your tv messes up 4 times then they switch it out in store. Not convenient when you have young children without a tv to watch.

This was purchased months ago, no idea what it goes with, obviously haven’t needed

Usually don't get these but with kids its a must to insure against it falling over

Tv was damage and when I called for customer care they needed to send someone to “fix it” they come 2 weeks later. Tell me to take tv in store to exchange . Take it to Best Buy store and they didn’t want to help me at all. Worst customer service rude ! Instead of telling us how they could help us they just told us there was nothing they could do! We have geek coverage.

had a crack on the screen. had the warrenty and was told not covered because it was an accident The cat knocked it off the tv table and thats how it cracked the screen

Wouldn't do anything until the manufacturer warranty expires

I AM UNABLE TO RATE PRODUCT SINCE I HAVE NOT HAD TO USE IT. HOPEFULLY I WILL NOT HAVE ANY USE FOR IT!

Written in without my authorization. Oh well, next time, READ FINE PRINT.

I didn’t know that I had this service, even so I am very familiar with my computer didn’t need any way

I hope it is good have not used it hope I do not have to we will see.

Lack of knowledge to repair, told me to send it to manufacturer, i could have done that without the geek squad, was not happy with their handling of the problem

Its just a waste of money, spend that money somewhere else. All they do is keep transferring your call to different people(for me it was 8 transfers), and then the only topic they talk about manufacturers warranty. I only wish i have had knew about this before. I was going to buy a protection plan from geek squad so long before for some other product but i was like its ok, but from now on not only gonna deal with geek squad but also i think its better to deal with samsung, LG or APPLE than best buy, atleast they stand upto their TERMS AND CONDITIONS. I am never gonna deal with best buy again either.

haven't needed to use them so far. thats a good thing.

Loved the TV. Hated the fact that my warranty was a stupid buy. I spent 140 on the TV, 20 on the warranty. My son broke the TV, i paid 35 to send it away and get it fixed. They tell me it's set for an exchange. I get a gift card for 95 dollars. Got told the hisense tv is out of stock.

Hard to review this as I have not needed it but I always purchase extended warranties on all my electronics

Geek SQUAD IS AMAZING FRIENDLY FAST AND DOES A GREAT JOB

This is a wast protection for the TV. We can basically get the TV assembled and installed ourselves. If your TV has any problem this protection plan just allows you to drop off your TV at a Best Buy but doesn't instantly replaces it with another TV unlike all other protection plans. This plan requires to send the TV to manufacturing facility of the provider and gets it repaired which can usually take about 6-8 weeks. Until that time you will not have a TV :(

This people are thieves,they forced me to get an insurance on a LG tv.i cant get no help when i need the service.