Customer Ratings & Reviews

My cat knocked off my tv and when i went to claim the protection plan they told me impact damage wasnt covered what is the point in a protection plan if its only good if the tv messes up i bought the protection plan for damage to the tv like a kid accidentally running into the stand or ect. not for bestbuy to possibly send me a bad product then it become useless

For me, this is a 'Better Safe Than Sorry Plan'. Thankfully, I have not needed to use it yet, but better to have it.

The in store sales represent assured us this covered any warranty issues or damage. Fully covered in case "you drop it in the parking lot". Within 6 months of the original purchase the TV was unfortunately damaged and not only will Best Buy not help, their team says so such plan has ever existed. This is a waste of money and a deception. Do not buy.

I have never had to use this protection plan but it’s a nice piece of mind

the TV picture quality is nice for the size (75 inch), however it gets pretty warm very quick

I have no clue how good this coverage is until I end up using it.

I purchased this TV on 5/17/2022 and 2 days ago the screen went black. What I've determined from TV repair videos and a consult with a repairman, it appears there may be a problem with the backlight and the TV would need to be disassembled to diagnose the problem. My Geek Squad Protection plan doesn't cover repairing a TV this small, so it isn't worth paying to fix it, considering I could get another TV at a reasonable price.

The agents brought my tv in and left it was in the factory box

Extended warranty for tv purchased for extra value and peace of mind.

They gave me run around on my computer but finally did their job

Haven't had to use it so I can't give it a true overall rating

Might as well get one just in case anything breaks.

Well if you buy a computer they are helpful. The problem is I bought a TV and they give zero advice about setup instructions. They inform you that they can send someone out to install it for you or call the manufacturer. So the only good thing about an extended warranty with Best Buy is that you can return it to Best Buy instead of dealing with the manufacturer.

I haven't had to use yet, but I'm sure it will be worth the value.

A little too expensive if you ask me. I was second guessing it since costco offers 2 years protection for free.

This is the typical coverage plan they sell you for everything you buy. Please stop asking if I need this or don't. ITs kind of silly not to offer this for free. As it stands you need to buy the coverage, login, register your product. I couldn't register my product and now my coverage is pointless. Asking for a refund gets you put into an ever cyclical loop of 'sorry we can't refund you and even though you can't register your product we don't care' Sad and useless. Used to be worth it not anymore.

I have not used this service so i cannot give a good rating

Asked salesperson about what all warranty covered. Was told EVERYTHNG if I bought the most expensive protection offered , so I bought what was SUPPOSED to be the top of the line. Salesperson showed me a pamphlet that showed accidental damage covered since I was worried about having young children and buying a expensive TV. HOPED to NEVER have to use warranty but lo and behold the kids hit and cracked the screen with a ball while playing in the house. Called and was told only thing warranty covers is IF it quits working other that damage.

The agents was very helpful and answered all my questions

Not enough range & motion wish I would have upgraded !