Customer Ratings & Reviews

isnt worth it if you have issues just buy the tv again

I purchased a geek squad certified open box on line that specified that all accessories and instructions were included.After getting it home to my surprise no power cord stand remote or instructions.I called best buy and after being transferred three times finally got someone from geek squad who said I could call the manufactuer and order the parts myself.I asked him why I bought the geek squad warranty for if I had to do everything myself and his response was then go return it.I asked why they even bothered to advertise it as certified with all parts if it wasn't his response was to hang up on me.Horrible service would not recommend.

Definitely not worth the money should have just stuck with me warranty

To date add I have 4 more years left on this, Geek Squad Tech personal are useless so far . They were here months ago on my new 4k tv set trying to get surrond sound correct with my home theater after I quizzed before I purchased that it would work with my already owned Home Theater System. It did not so I reached out under my purchased warranty . The tech came , was stumped , I knew more about it then the Tech. The Tech then calls another tech expert and then advised me someone else would contact for they could not figure out my issues. 4 months later still waiting to hear back.

Too few agents. Too long to schedule. On one scheduled home service made at Park Lane Store Dallas, agent was dispatched to a residence in Arizona. I have a service contract.

It’s a warranty..........................................

Not my first choice. I would get mfr extended warranty instead

bought TV with 5 year geek squad protection, was told by sales person that they would come to my place and either replace or fix any TV over 40 inches. unfortunately the TV only lasted 31 days, panel went on it. when they come to check it i was informed that since i installed the TV myself that part of the warranty wasn't covered and that i would have to take it back for replacement. very disappointed with the service i received and on top of that the geek squad was very rude, left without even telling me what was going to be done. i got phone call 1 hour later telling me that i needed to return TV. ended up buying geek squad install so that they would bring me the TV and had to miss day of work so i could be there for them.

Everyone should buy the warranty when they make a major purchase.

Have not had to use yet. So that is why only 3 stars. Cannot recommend what have not used

I bought this for my Samsung QLED TV and I'm happy that I haven't had to use it yet

Strongly recommend for on sale items, especially of non top brands.

I have not used this yet but was a great price for a 2 year protection plan for my TV

Haven’t used it so I don’t know how well it works.

Nice to have... Pricey, I feel for what we used it for...

I suppose it’s a good feature when you use it, but I haven’t really used the service

Not to sure at this point haven't had to use these guys

Doesn’t cover accidents damage, the only reason I bought it.

Haven't had to use it yet but if I did they do great repair work from the past thanks geek squad

i utilized this never, but it was absolutely worth it, i think.