Customer Ratings & Reviews

When ever I have called the geek squad they are not all that knowledge and I waste hours waiting to get answers. They always want my to leave the item and I get the answers and fix online. In half the time.

I suggest research your purchase this is a waste sorry I purchased it

My remote control I broken less than 6 months old and they say it is an accessory, not covered under their warranty so they tell me to call Vizio and they also say not covered. I am not a happy customer at all. I bought a TV from Walmart and after 3 years the remote stopped working. I called in on the warranty through Walmart and they shipped me one out immediately, no questions asked. Much better protection plan. I will never buy another TV from Best Buy!!

It's hard to get to the apps, And you can't get the apps on the TV, Like Bet Plus

if you can, just purchase a 43in or better. The process for tv repair is cumbersome and even more arduous when your tv is less than 43in. Best Buy determined my tv cannot be repaired but I have to go to the store to get my store credit even though I may not be buying a new tv from this location. The only reason I would still recommend the protection plan is because it saved me from having to purchase a new tv out right.

There is always an issue whenever you need to use your warranty. Don't purchase geek squad

Its not worth buying any protection plans for apliances. When i bought the TV,I was told that the protection covered everything,including accidental falls,hits,anything in general. Turns out its just a way to get you to purchase something that wont cover anything. Complete disappointment

Don’t bother read the fine print, they cover only things that rarely break. Waste of $100

The agents seemed to rush, but had time to offer additional products. Their answers to questions were too techie. I won’t be renewing service.

Completely useless. I scheduled in home service twice with one no show and the second being an inexplicable cancellation.

This would have been a fantastic 5-year protection plan if customer service would only take my television back. They couldn't replicate the problem in the store so it became our problem, not theirs.

Requested tv service instead said i would recieve a gift card that i still have not recieved

I have tried so hard to get someone to come to my house and get my surroundsound and my TV hooked together correctly

The didn't replace a 2 month old TV that stopped working. Had to wait for 2 home visits that spanned a month for repair. Then the rescheduled My appointment without my knowledge.

I admit I have been roped in too many times with the geek squad warranty. It is just another selling point. Why pay the money for a warranty that doesn't even include the most basic of damages or accidents? Why pay ahead of time when it costs less or the same to fix something later if it does break? There really is no point in buying the warranty. On high end products they will never replace the product and always find some loophole to get you with.

Geek squad or warranty for item. Just keep the warranty

Not worth buying when they only offer geek squad protection plan “without ADH”. When time comes that you have to move and your tv goes with you and when accident happens. You’re screwed. One time Replacement remote is all its good for. Waste of money.

Being bounced around and I have a warranty awful service

It’s ok works fine a couple months into using it it starts to glitch and randomly switches the channels.

Regret buying it. My TV broke and thought that the warranty was going to cover it. Saddle it didn't and I was out a $1,000 TV. Talked to different workers and they each said something different. But none of them helped.