Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30852 reviews
(30,852 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Guarantee you will lose money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Watch out for their extended warranties. Best Buy prorates them and gives you nothing back on their policy you bought. So. whatever your policy cost you will eat that cost.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Toshiba tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble with tv purchased 2 weeks ago could not resolve problem
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t trust Best Buy’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a tv it will NOT BE COVERED BU GEEK SQUAD THATS WHAT THEY TELL YOU AFTER YOU BUY IT, but before you buy it they say it does!!!!!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad did not help at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inreached out about a lag in my TV multiple times, but they kept redirecting me to other people. My issue has still not been resolved.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to go through the process of having someone intrude into the privacy of your house instead of bringing products back to store to be worked on. Bought my last tv from Best Buy!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn’t cover physical damage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by a geek squad agent to buy this warranty, but failed to mention that it doesn’t cover physical damage. Was a waste of money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t help at all when I had trouble, instead sent me on a goose chase to answer my questions.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Don’t waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hidden fees everywhere. I bought a tv and got the Protection plan, my tv went out and I made appointment and took the tv up there for repair. They wanted me to pay 80 buck for a tv that cost 119. I could just buy another tv. The brand of the tv was the Best Buy brand insignia.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Kk05 – Our Geek Squad Protection Plans on televisions shouldn’t have a service fee for repairs. If your television is replaced, and you want a new plan on the new TV, you would have to pay for that plan, however. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) so we can go over this charge with you to see what it was for.
Rated 2 out of 5 stars
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the protection is ok but itdoesn't cover accidents by the owner.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
not worth money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought pla. for new 60 inch tv... spent $ 1600.00 thought this would take care of problems by extending warranty period another 2 yrs. beyond factory warranty.... NOT !! ... tv failed just after 2yrs.... NO coverage.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Barbara – Our 2 year television Geek Squad Protection plans run concurrently with the manufacturer’s warranty because they protect your television from more things than what that manufacturer’s warranty would. I apologize if this wasn’t explained to you at the time of your purchase. Please see the full Terms and Conditions of your plan at this link: https://goo.gl/UPYKpA
Rated 2 out of 5 stars
Questionable purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like any insurance you're damned if you do damned if you dont
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TV OUT FOR 3WEEKS NO PARTS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our TV has been out for 3 weeks. No Parts and pushing appointments out for 10 more days? Thinking the protection plan was a waste of money!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Alex. Thank you for taking time to reach out to us about this. I'm sorry to hear about this delay and inconvenience. I would be very frustrated too, for sure. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Dishonored warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As yet to repair or replace item. I want a refund of my geek squad warranty cost.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
not so good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the t.v stand is a very cheap material, still lose the t.v not what I expect
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound messed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m trying to use the protection but they said they are having issues so why did I even purchase it. And I’m only saying they are a 1 because I can’t use the service.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Can’t Get Anyone Out to Check Our TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to get someone out to the house to check out our Samsung TV we purchased at Best Buy and no one could come out because there are no geeks in our area. What a rip off.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use. I spent nearly 9 mo trying to get a tv repaired or replaced
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad assistance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have continued to have issues with them every time
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do NOT Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste. Not worth anything and no one knows what they are doing. Do not waste the money. The kids they hire think they know things and actually create problems.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Screen warning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If screen damage does not cover , other small details are covered
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend