Customer Ratings & Reviews

Always get it . It is great to have help me out once or twice

Great delivery 32259 by DiAngelo! On time and polite!

I have bought Geek Squad Protection Plans in the past and they come in very handy when a product does not last.

This TV was fine, until it stopped working. Bought it the end of November, and screen went black and stopped working in mid-April. Tried tech support first - they were useless, just the usual "did you try unplugging it". That was Friday night and the support number is down until Monday. Called Monday - after a 30 minute run-around for a warranty repair, they opened a repair ticket with a repair firm 90 minutes away. One week later, on the day they were to show up, nothing. Called Samsung, different agent. "oh, that was just tentative. if you didn't hear from them, then you didn't have an appointment". Umm, nice. So the agent had us on hold for over an hour while she 'searched the state" for a repair. Found one 10 minutes away. Never heard from them. Then we were told we were eligible for an "accommodation". We never heard from them. Called yet again. different agent who wanted us to send in the same materials we sent agent 2 so he could submit it for a store credit at best buy. very little detail. He said that we wouldn't get an exchange number for 3-5 business days and then BestBuy will call us and then we can shop for another TV because BestBuy doesn't have this one within 250 miles. And, we just got an email that our repair ticket was cancelled. So it will end up being a month of aggravation and hours on the phone to not get this issue resolved. Any bets as to whether we'll have to call in a few days and start this process all over again? Samsung support is the worst. You get a different story from every agent, excuses at every turn and they never return calls. Run.

Great warranty . Excellent choice, fast processing

Worth it! Never had an issue with something that broke or stopped working

If your going to purchase any electronic, you should really consider this protection plan, it's a life saver.

Had issues with TVs over the past few years and this program was inexpensive relative to local competitors.

If you use the product all of the time 16 dollars a year for 5 years is a good deal to protect your product.

This service paid off when my Toshiba TV went bad.

This was hands down the single GREATEST Television I have ever owned. I purchased it, paid for fully coverage, mounting and a crew to install it as its a mighty piece of tech. It literally made my home, home... in a lot of ways. Originally I had purchased a protection / repair plan... but as I saw and understood the quality and reality of the TV I had purchased I chose after about a year and some change to end it due to some unexpected financial expendature's. I had faith that I would get a good 5 years at a BARE minimum out of this purchase. I kid you not after a slight amount over a year and a half a giant green line appeared down the middle of the screen. Neither Geek Squad, nor BestBuy would help at all and referred me to the manufacturer. So disappointed, this was a hard tie to best buy purchases, but I was just not taken care of as a indulge of the better end of the what sales has to offer to consumer. After a few hour long phone calls, the TV is being sent to scrap. What an absolute hit to the heart with probably my favorite piece of visual tech I have had the chance to own. I can't see myself ever doing business with BestBuy / Sony / any affiliates of the two. These are the kind of situations where as a company, I would expect some respect and understanding to how money made vs high end purchasing customer getting a dud and having no real feasible solution. Best of luck. Do not buy from this company or establishment, find a company that cares about its real tech customers. :/

well worth the money for pic quality and screen size

I have had really positive experiences with the geek squad. The people are friendly and helpful - and quick!

Extremely Poor Customer Service – Avoid Best Buy at All Costs! This has been, without a doubt, one of the worst customer service experiences I have ever encountered. If you have an issue, expect to be passed from one department to another, each representative asking for the same information repeatedly, wastiny time every time between 30 minutes to 45 minutes of my time without providing any real solution. After speaking to multiple agents, I was told to go to the store, only to be sent back to online support. When I contacted them again, I was informed that their system was down, forcing them to process my request manually—yet still, nothing was resolved! This isn’t my first bad experience with Best Buy. The last time I dealt with them was in 2010, and I had completely forgotten how terrible their service was. Unfortunately, I made the mistake of giving them another chance, and I deeply regret it. If you value your time and expect even basic customer service, stay far away from Best Buy. They are incompetent, inefficient, and completely incapable of resolving customer issues. Consider yourself warned

It's a very good plan to have. You don't expect anything to happen but just in case you will be covered.

It's always a good idea to have the geek squad protection on your purchases. It's worth the extra few nucks.

I hope never to use this service but for the price of the TV I bought I felt this would be a good idea.

So far I have received great customer service from geek squad. Very happy that I purchased this protection

helpful reps and service. easy access inside store is big benefit. Could go a little further in assisting with online questions instead of handing out a phone number

I never had any issues with this service. I also get the extended warranty because you just never know.