Customer Ratings & Reviews

Great picture quality for new TV! Love it, recommend.

This tv has a very good picture, however, the HDMI port is not working properly and I have to return it. Also, I’m not able to use my Roku stick with it.

I bought a 60' TV on Black Friday and the screen was cracked by accident. I called them and they told me THEY REPAIR EVERYTHING EXPECT THE SCREEN PROBLEMS. I was like, so what's the point to purchase this?? Because the most important thing that we want u to take of is the screen, isn't it? Also, the agent didn't give me any helpful suggestion or anything, and she hang up my phone call!!! (Actually she could just tell me that my TV is still covered by the Best Buy's return and exchange policy which another agent told me later.) Anyway, don't buy, it sucks!

protection plan when you need it then it is worth it

great warranty, never had a problem! always replaced!

Something not to expensive that I hope to never use.

Insure you investment with some Geek Squad protection

I bought a Xumo Pioneer 55 from Best Buy, a guy working there was pushing me to buy it, I trusted him and bought it and then started the issues, the TV is so slow, TV always disconnected from the internet I tired to return it to best buy they said no contact to Xumo I contacted Xumo they said no contact best buy Last week best buy said we will take it but you need to pay 89$ plus the tax to ship it to XUMO to fix it!!! Really I bought it with the issues and now you want me to pay to fix it and it’s still under warranty I bought it from your store and it should be taken from your store I cancelled my membership with Best Buy they have worst service ever I don’t recommend to buy from them they are the worst buy not best buy DO NOT BUY FROM XUOM EVEN IF THEY ARE JAPANESE COMPANY THE ARE SO BAD I think Sony and LG and Samsung are better than XUMO horrible company and product and customer service

Love the service plan. Would suggest it to everyone.

If I can, I would give it no star - that's what this protection plan really deserves. I purchased a set of Samsung washer and dryer in April of 2020 along with Best Buy's 5yr protection plan for both unit. Six months in, and the dryer is leaking gas (inside the dryer). I called to schedule an appointment for service and to my surprise, I cannot even schedule one for the next 30 days! I understand that perhaps service is backed up due to Covid, and asked to schedule me even if it is pass the 30 days. The customer service told he can't and I'll just have to keep calling in to see if I can can an appointment. Really? What kind of service is this? When they want your money, Best Buy makes it easy to purchase their protection plan, but actually need their service, you can't even get it! This is a joke, don't fall for their protection plan. Thank god, the dryer is still under the manufacturer's warranty and I was able to get Samsung to service it. Save yourself the head and time, and a keep your money in your pocket if you are even considering purchasing their protection plan which you can't even use.

Does everything we want and more. Love the clarity.

For the price is worth it to but warraty on the tv

So glad I purchased this protection plan for my tv.

Having the protection on my TV makes me feel safe.

This a/c is great works very good! I recomend it !

Good service to go with any big purchase like a TV.

they will come out and fix your tv if it breaks!!!

Would give zero stars if I could for non-delivery, but they make u put 1 star to leave review. They never delivered my TV “in-home” even tho written instructions during checkout. I am disabled & bought TV believing it would be delivered inside my home. They never came during delivery window time. Instead they came way earlier & dumped the TV in a public area. They did not leave at my front door AND didn’t deliver it “in-home” even though a Best Buy customer rep told me, “They will bring it into your home, take it out if box & plug it in to make sure it turns on.” Why lie to customers if none of that was going to happen. I even called the delivery guys to ask where is the delivery, & they said they would “be back in 20 minutes.” BUT NOTHING! Why lie and say “be back in 20min” to deliver TV “in-home” IF U are not going to deliver it correctly, at the leasr, stop lying & falsely advertising “in-home delivery.” Worst delivery experience in my life! Never got the TV delivered to my front door, let alone IN-HOME, inside my home for delivery’ If you are a disabled individual who is relying on in-home deliveries, this is not the store for you. Every other respectable company when promise to deliver “in-home” they all deliver as promised. Not Best Buy geek squad delivery. They dump your valuable purchases in public areas where anyone can walk off with it.

Purchased a 32" Sharp Smart-Roku TV in March 2018. A few months later it would only display lines on the screen. Since I was told that the Geek Squad Protection plan would cover anything the manufacturer's warranty would not. So, I called Geek Squad and took the TV to the Best Buy store in North Little Rock for them to send off for repair. It took over a month for them to send the TV back to me only to tell me the screen was damaged and screens were not covered under my Geek Squad warranty. Now I'm stuck with a two year protection plan that covers a TV that doesn't work. This has been a very disappointing experience and one that will have an effect on where I spend my money.

Had to get a protection plan. I had a surge come through my house and fried all my electronics.