Customer Ratings & Reviews

I purchased a 55" RCA Flat screen TV on 7/31/2015 and 5 months later on Christmas eve I notice the TV won't turn on. I call the 800# in the RCA manual and speak with a service tech. He informs me that the TV is still under the 1 year warranty and they would be happy to come out and fix it but it won't be until Jan.8,2016. then I remembered I had purchased the 5-yr warranty from Best Buy. So I tell him to hold off that I was going to call Best Buy. I figured the warranty would get me something. IT DID NOT. I was told the t.v. would have to be shipped off and it could take months to fix. Also If they had to come out and get it it would take longer, especially sense they had to try to find packaging for it. The GEEK SQUAD tech, wish I remembered his name, seemed put off and very negative about the whole situation. Like I was inconveniencing HIM...not the other way around. I spent close to 700 bucks on tv and warranty. I won't ever do that again. I've gotten better customer service from vendors on Ebay

The tv works good accept the legs are hard to get on and DOES NOT WORK WITH ALEXA

It was a good deal to protect my new television for five years

TV has worked flawless since purchasing, Highly recommend.

I bought this as protection, why not? I am not a tech

Great price for warranty. I would purchase it again.

The two year warranty seem to be the best service.

Haven’t used it yet. We will see what happens. I hope if I ever need this it will come in handy.

Dont waste yr money on this. They say warranty but its with costs.

Bought an out of box samsung qn90d 75" at a steal of a price, bought the protection because it's out of the box, I wanted it to be covered if I plugged it in at home and it was damaged. Low and behold, the screen was cracked when I plugged it in. I brought the tv in the next day, and they said they couldn't do anything and sent me home with a broken tv... At least i got a refund for this pointless "protection plan."

When I purchased the coverage I was told that it covered accidental damage. Shortly after purchase my daughter dropped a broom and the end of the handle scratched the screen. When I called the GEEK squad they told me there is no coverage for anything like that. I still enjoy the TV but there is a white line down the screen that is annoying. I guess it is just an extension of the factory warranty that only covers defective parts.

I would like to say that my experience with geek squad so far has been horrible. I have ordered my brand new LG CX OLED 55” 4K TV a few days ago and was scheduled to be delivered November 4th at 7am-1pm. Let me tell you that I wasted my whole day waiting for my “agent” to arrive with my product and not to mention how long customer service took just to hear my complaint and then proceeded to transfer me to geek squad and another long wait! I then checked my order status and it was canceled but then I received another email to schedule an appointment. This is ridiculous and I’m going to find a way to get a refund. I’m taking my business elsewhere!

Disappointment in this beautiful television was made worse by the demands of the TCL company to prove that their screen was breaking down after just a few months of use. They will not replace it, even though this is still a current model, and after I provided them with photographs and video of the problem, and stated that if the unit is returned in less than perfect condition in the box they provide, I will not even receive a refund. I will never buy anything of TCL again, despite favorable reviews on the Internet. Back to SONY for me!

If you buy this Tv -- Beware not of the product itself, but that of Best Buy and delivery!! It seems Best Buy takes the funds for said item and does not deliver the product when they claim or promise to as the appointment papers determine. Expect to have your whole life interrupted while they play games leaving you question (do they know what they are doing) I am sitting still waiting for my purchased 75 inch tv after they changed 5 appointments and still have not given me my tv. And not one time did any one of their representatives offer me a refund of the purchase price or offer me any kind of solution to the mess they caused in this buying transaction. By the way every representative I spoke to had issues with screaming children, cackling roosters and other very loud background noise and with people who had a hard time with the English language speaking and understanding it---- Buyer/delivery BEWARE!!!

Poor customer service would not honor warranty. Do not buy this, not what it used to be

Unfortunately my TV doesn’t always want to cut on , and it’s not a battery in the remote issue. The apps often lag at launch, despite having a direct Ethernet connection to my router. Very disappointed with this tv, but missed the ability to return, so I’m stuck with it for now.

DO NOT BUY MEMBERSHIP! The membership changed and they are ripping off loyal customers. I was promised that my TV would be covered for repair or replacement as long as I was a paying customer and now after 7 Years of paying they want to charge to look at it and charge to repair. so $1500 to pay maybe $300-400 more when new TV could be $600-900???????? ripoff of loyal customers

More of a headache then help, seemed they wanted to put you through so many hoops that you would just give up and buy new. Plus this only covers a bare minimum which they do not explain.

I think there protection plan is great. I always get it. The only reason Im giving it two stars is eveytime there TV's go on sale there protection plan goes up in price, and when it the goes back up in price again the plan goes lower. Have been watching this for awhile back and forth. So you never get a sale on the tv at all. The protection plan price changes all the time. KEEP YOUR PRICE THE SAME NO MATTER WHAT THE TV PRICE IS.

On or about July 1, 2018, I purchased a 65-inch Samsung TV (Model: UN65NU8000F). The Downey Best Buy sales agent told me that the 5-year protection would cover any kind of damage (water, physical, etc). In December 2022, my son hit the TV with his Mario Kart (and I also explained this to the Best Buy Chat support who said that I am covered). Unfortunately, chat support no longer allows you to save the conversation. A week later (or less), a Best Buy geek squad came out and said accidental damage is not covered. I also explained that the salesperson (7/2018) told me that any kind of damage would be covered. He told me that I need to make a complaint. I reviewed several "1 star" reviews on this page and others were lied to as well. I'm also a yearly total tech member.