Customer Ratings & Reviews

I can not even find what this plans covers on your site.

This TV is horrible. The resolution is horrible and very blurry. It’s supposed to be 4k it looks 480p. I’m literally exchanging/returning to get a refund or a better Brand tv. The color picture adjustments can only change when you’re watching an in app video. You can’t even adjust the resolution. I have to take it back to the store myself because they don’t do pick up returns. I bought an Insignia TV years ago and it was so much better. The quality of this brand is horrible now. Don’t buy it you will regret it.

TERRIBLE TV WORST CUSTOMER SERVICE !!! They don’t care about their customer AT ALL !!!! ID RATHER CUT OFF MY ARM THE EVER PURCHASE ANOTHER TV FROM THEM !!! HISENSE IS THE WORST COMPANY AND SHOULD GO OUT OF BUSINESS !!!! They have no cares for their customers ONLY money in their pocket !! I bought my $800 TV IN APRIL 2023 and it already BROKE IN OCTOBER 2023!!! THEY SAID THE WARRANTY WONT COVER BUT ONE THING WHICH IS IF A BUTTON IS PUSHED IN !!!! Crappy CRAPPY SERVICE REGRET SPENDING 800 on a tv that BARELY worked to begin with !!!!!

I bought this service to protect my TV. They don't tell you that this doesn't protect against life happening. The screen got cracked, they won't fix it. The Insignia brand doesn't replace screens. They also wouldn't transfer the protection plan to a new TV even though the TV was less than a year old. So that extra money was a wasted venture. Won't do that again.

Purchased a 5 year Best Buy protection plan for my 50 inch Samsung HDTV which just burnt out - literally. Vertical black bars, smoke smell and melted bezel on lower left corner of the screen. Called protection plan who informed me that it had expired 3 months ago. So they couldn't do anything. They have every right to turn me down, but it didn't expire a year ago, or even 6 months ago. It was only 3 months past the 5 year plan. And I'm an elite member with other plans still active. The agent was powerless to do anything. No one to escalate to or request any goodwill. I wasn't expecting a free TV replacement, but at least some sort of compensation. It was like talking to a machine. Very disappointing.

I bought this to replace my main TV in the living room. I didn't like pitcure at all. If not viewing from nearly straight in front of it, the colors turned red. Even when viewing straight on, the color of people just made them look unreal. Took it back after a month and got a much better TV. This would be ok in a young kids room, but not great for anyone that appreciates a decent picture.

truing to purchase a extended warrsnty fir a tv I just bought on best buy cc. Not very intuitive at all

Good item will but again.. Fast shipping will buy again.

I have yet to use this, but I hope it comes in handy as I rarely buy plans. Will update when if/when I need to use it.

I haven't used the protection yet bUT it provides great peace of mind knowing if anything happens my tv is covered.

Our 55in TCL Roku TV was purchased Sept 2018 at which time we purchased the 5 year geek squad protection for it. The evening of Dec 29, 2021 the picture all of a sudden went black and the sound was still on. Was on the phone for an hour getting information on how to get replaced. Said it would be a week when they could come out to inspect the TV and still could not tell us about how replacement would work. Store credit? Would they bring a new one? We will see how this turns out.

Hopefully, I would never have to you this. I got it as a back up if anything does happen. I was worth the money

TV doesn't do what I require it to do. Bought this TV as a replacement for my Vizio, thought this TV had easy bluetooth connectivity. No, this TV requires additional work to make Bluetooth work, this TV doesn't easily broadcast, you have to download an app on the phone and TV to get casting to work. Youtube casting from the YT app doesn't work, TV doesn't register under any generic casting app, has to be specifically a casting app that works for the Fire TV. If you are using this TV for streaming on a basic site like Hulu or Netflix from the TV sure. But don't expect to broadcast videos, movies, or youtube videos from your phone without it being choppy, to work at all. Save the money and get a different brand.

We recently had an issue with our dryer. We have the 5 year protection plan that we purchased. Corporate will not repair even though parts are available through the manufacturer because apparently Best Buy is not authorized to do so. Instead, they want us to take a replacement, one less than what we have and pay additional money on top of that. Talk about a rip off!!!!!

5TH year anniversry the TV keeps shuting off. I thought a 5 year plan was great but 11/25/2021 on it's 5th anniversary it won't work properly and the warranty is gone 8 days after... never got to use it. Hows that for predictive marketing. Now what?

worthless. of no value. xxxxxxxxxxxxxxxxxxxxxxxxxx

This TV is the worst! It wouldn't ever go to set up instructions. Powered on and just kept cycling through different colors . Remote with batteries in it correctly wouldn’t even turn it on or off. I unplugged and tried 5 times before boxing it up and returning it. Westinghouse wouldn’t pick up their phone. I called and was put on the never ending loop of “ your call is very important to us” for 20 minutes before I hung up and boxed this dud of a TV back up for return. DON’T buy this unless you’re 100% certain you’re not getting an already returned TV. This box was not sealed with tape and I feel Best Buy may have just given me a returned broken TV. Waste of my time to pick up with curbside pick up only to HAVE to go into store anyway to return. NOT Happy.

Attaching the legs, screws are small and dark; space is so deep you can't see in without a flashlight; I had to feel my way in to screw them in. I popped a muscle trying to screw the legs on. Set up is horrible! Screen is stuck on Webpage Not Available. Online help, Amazon fire tech answers with zero help how to fix it. You search online to find how fix it and then watch a video! Horrible experience. If I was able to pack it back up, then I'd be taking it back.

Geek Squad Protection is completely useless if the item is an "installed" item (like a wall mounted TV or Home Theater system.) The Geek Squad Protection customer service rep ALWAYS answers that the only way to get a repair is to "bring the item to the store." Hard to do with a 55" wall mounted television with speaker system. They are rude and unhelpful, and will eventually either cut you off or transfer you to the manufacturer without telling you that is what they are doing. In all cases they disregard their obligation to come to your house to do the repair.

I’ve had my brand new Sony for almost 4 years and now. Then came the power supply problem, and after googling solutions to this problem I found this is a common problem for Sony TV’s. It worked great till this 4th year… R.I.P.