Customer Ratings & Reviews

good for backup works as intended nice color good product

good for backup works as intended nice color good product

I have had the Geek Squad protection for my computer and 39" TV and am happy to have it.

A must if you have children. A solid recommendation.

Honestly don't even remember what device a bought this for.

Worth every cent. They will replace or repair your items.

A must have for TVs. The repair and replacement made easy.

Great service! Minimum time wasted. Will recommend.

I have a little peace of mind knowing I have the protection plan.

The agent mount my tv and connection is very very good

The agent mount my tv and connection is very very good

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

I waa.very happy with how the TV turned out on the wall.

Good price for great coverage, but hopefully never need it.

Good price for great coverage, but hopefully never need it.

Highly recommend this service, staff is great and talented.

I had the tv die after one year twice. the first time they fixed it. the second time they gave me a new tv but forced me to pay for a whole new protection plan even though I had 3 years left on my old warranty. all because they gave me a new tv instead of just repairing the old one. Then the first geek came to drop off my new replacement tv, said he could not see the model number right in front of his eyes. Took off with my new tv over his shoulder. had to wait another 45 minutes for another delivery attempt and had to put up with a completely rude lady on the phone when I called in to tell her what happened. She kept trying to blame me!!!

Mounted and Enjoying the Elevated View with Surround Sound

They are professionals and I can rest assured that my install and functionality are perfect.

I always purchase Geek Squad for ever product I buy at Best Buy