Customer Ratings & Reviews

Should you need repairs in the first 15 days, exchange is trouble free, if your product fails at day 16 the games begin. You bring your item to them, they mail it off to an outside firm for repairs and after two to three weeks they tell you if they are going to repair or replace. If repair is an option, then you pick up your item one or two weeks later and no more warranty not even a guarantee on the work preformed by the geek squad. I will never buy their warranty again and warn everyone reading this unless it is a tiny item that you won't miss for over a month their so called protection is useless. Covers defects etc any other damages are not covered regardless of what the salesman tells you so he can get his commission. Geek Squad protection is about as ethical as old school used car salesmen. AVOID AT ALL COSTS

I told the salesman the story of how my old TV broke - my kid (accidently) threw a riding bike (for toddlers) into it; he assured me that with this plan, if anything like that should happen again, simply bring the broken TV in and they will replace it (as well as if anything else might fail/break). This was last November (when I purchased a 43" Samsung). I told the same story to a different salesman, last February when I purchased a 75" Sony, who confirmed the same thing. Now: Samsung - both HDMI ports do not work; "nope, don't bring it in, call Samsung (and we can not schedule an appointment for you)." Sony: accidental damage (not from a bike this time); "that's not covered. We can send a tech out to look and see, in over three weeks time, but just so you know, we might need to cancel the appointment." For over twenty years of being a loyal customer and spending tens of thousands of dollars over these years, never once needing Geek Squad help, and this is what I am provided with? Not one, but two salesman lying to my face...save your money and don't buy this absolutley pointless protection plan.

I have Had to useGeeks support or help for anything, But in the future if I have to I will come back and write a review But I know I have to rate it even though I know that I have not used them

I appreciate having this in case of any accidents.

Normally i love geek squad protection but they really let me down this time just purchased a Samsung s90d oled for 2300 plus 500 for geek squad so 2900 and it was the best tv iv ever had for 1 month then completely shut off on me and broke best buy refuses to honor the protection planed i purchased because they want me to go through Samsung first and use thier warranty thats ganna take 2 weeks for e tech to show up so i have no tv for 2 weeks and have to hope he can fix it and i asked can i just bring in my tv to best buy and they refuse to help at all even when i purchased a 500 dollar protection plan

I think the protection plan is good but depends on the item that's under the warranty I've had a couple of issues about getting stuff covered that should have been or being told I got one thing on my warranty and then not having it when I go to use it

So far, I haven't had to use this service, but when I do I hope it covers what BestBuy offered. The price is rather affordable if you are making payments, but like I said it depends if you use the service or not. (there may be a new review if something goes wrong)

75" VIZIO installation in living room. Tech did ok but the mount was not installed level. Then, had a tech come out a few months later to calibrate the TV. Made the picture look a little better.

GOOD VALUE FOR THE MORE EXPENSIVE ELECTRONIC PURCHASES

Prompt in fixing my computer. I gave everything I had including accessories but did not receive back. Had to talk to upper management to get my battery plug replaced.

They won't schedule an appointment without the serial number off the back of the TV. That's a little hard for my 81 yo mother to accomplish.

Waste of time and money! instead of exchanging my tv they would rather send a tech multiple times and the problem is not fixed. I spent hour and a half waiting on the phone to go in a circle then hung up on only to wait another hour to talk to someone to tell me they have to send out someone againthen my phone died !no one called back even after saying give me your number in case we get disconnected. A real geek wouldn’t leave you hanging and they have actual knowledge.

have not use it but always good to have just in case

...hope i never do! But its comforting to have it.

i haven't really use it but i guess is good to have

I think the investment in this protection plan will be worth it.

Have never had to use Geek Squad, yet. Hope I don't have to.

I purchased this protection, have not used it yet. I have had several Geek Squad installation issues so am not feeling confident about this protection. Time will tell. I am hopeful.

The tv is okay buy having issues with wireless connection even though excellent connection for the internet and correct password entered

We purchased a 5 yr warranty with our LG TV. Last July Geek Squad replaced the motherboard and other components. After several months, the same issue cam up. We called early February, got rescheduled a half dozen times for service (COVID), but they would push out appointment without ever contacting me. They finally arrived yesterday. They replaced all of the same components. Later that day, Black screen when attempting to go to settings, limited function with remote. Additionally, the tech left it in factory mode which only a service tech can remove (not as easy as a setting on tv). The tech told me to contact her directly, but she has not responded to ANY of my contact. What an absolute FRUSTRATING experience. They are incapable of repairing my television and are absolutely unwilling to replace my tv.