Customer Ratings & Reviews

I have purchased Geek Squad extended warranties for decades spending into the $1,000’s +. I finally try and use it and it is beyond terrible. They are having a 3rd party repair shop fix it however the repair shop can’t reach the special services department of Geek Squad so they have told me that I have too call them. I have collectively spent over 7 hours on hold for them and have yet to reach this special department within Geek Squad. I tell everyone to purchase from them vs Amazon but now I have to change that. Just give me a new TV.

The geek squad doesn't come up in Best Buy computer. I wanted them to tune the yv, but they say we don't have geek squad.

So far so good haven’t really needed it yet. Expected them to install tv at delivery did not happen.

we have not used this service so we ca not make any comment when we will use that time we will update

Haven't needed it yet and hope I don't. We used it on our last TV and it was a good value.

Always a good idea to get Geek Squad coverage when you buy a TV

Normally I don't buy the additional service coverage but since I was having a rash of issue with electrical equipment lately, I thought it was a good idea.

Never had to use this service. The items purchased have worked just fine and didn’t need professional installation

I bought a brand new 50" TV and the 2 year protection plan from Best Buy. As soon as I got home and turned it on, I noticed it had a grey blotch on TV. I called the support services, they sent out a guy from LG who looked at it and said "get a new TV." I call Best Buy asking for them to please come and replace it. I am 100 lbs and live alone. I can't carry a 50" TV to you guys. They said NO. WHAT did I pay the extra money for geek squad for?? Now I'm stuck with a defective TV that I just bought. USELESS and your customer service sucks.

We explicitly asked for accidental and we assured that this protection plan has it. Come to find out this protection does nto offer accidental, and the worst was to find out that BestBuy doesn't offer any accidental coverage for TVs at all. You are better off purchasing Upsie or from another company.

Only gave a Average rating only because I just bought the service

It’s ok need work in improvement hopefully this helps

I only buy this to be safe for the just in case factor, but I never use it so I'm not sure if it's worth it.

You have to wait hours on the phone to a call center with people that don't speak good English. Can't call any store directly. so when your stuff breaks plan to not have it for a long while!

I always get protection on large purchases but not sure if its worth the extra money. From my experiences appliances usually go bad after warranty is up.

Bought a tv along with geek squad warranty 4 months ago. About a month ago tv stopped working contacted best buy a tech. came out twice to try and fix it, but was unable to. Last time tech. showed up he said he would follow up the same day to let me know how to proceed with the issue. The tech never called back, a week later i called geek squad wondering what happened, i was told a supervisor would call me back within 4 hours. Its been a week and no call. HORRIBLE SERVICE !!!

Nothing is wrong with the product so I have not used the protection plan. Can’t comment if it is good or bad.

The geek squad support isn't very necessary for a product like this. I got one on a laptop and he honestly told me to buy another laptop for the price to fix it.

Please read the fine print. It may not cover everything when you need them.

I’m partial to Insigna I bought this as a replacement for my daughter who likes Toshiba plus it was on sale