Customer Ratings & Reviews

Purchased with new Samsung 43" LED TV. Worth the money since the TV died after 2 1/2 years. Geek Squad service/diagnosis and replacement was easy.

Geek squad is very professional about broken or damaged items when you have protection on them. Anything can go wrong, and typically it’s not even your fault! Sometimes life just happens and bam, you lose $400 because you didn’t pay the extra $20 for protection. Don’t be that guy.

Great service. Answered all my questions. Had no trouble fixing my issues very quickly.

I am pleased with this protection. I've used it to return defective products. Quick easy exchange and I get a price reduction if the price goes down. Quite a deal.

The warranty is very competitively priced within the marketplace. They even come to my home to fix anything since the TV is over 55".

No problem what so ever great customer service came out reviewed my my 55 inch fire tv / replaced and reinstalled

The agent went thru several possibilities about the problem I was having with my Samsung TV and having sound on my TV. Was patient, professional and got the job done.

I always get Geek Squad Service on my 4K TVs. I don't always use the extended warranty but I have several times. Worth the extra money for a piece of mind.

Always get protection on televisions! You never know what could go wrong to it. Yeah, they do come with manufacturer warranty but the Best Buy protection goes above and beyond.. if you want to be covered get the plan!

Won’t buy anything without a warranty after they have fixed numerous items for free

It was veyr good quality, and i would recommend to a friend.

A purchased a 5 year warranty for my 50 inch Vizio TV. The TV started to malfunction after 2 years when on occasion it would not turn on. The TV was sent to Geek Squad service center for repair which could not duplicate the problem so they just replaced the motherboard. Then it happen again so this time they came to the house and ordered a new power supply after just looking at the TV, didn't even open the back. After the part was delivered they came back, put it in and it didn't work so they said we will replace the TV. I called the number given and was told that I would get back the purchase price of the TV plus the tax on a best buy gift card. The remainder of the warranty, 2 1/2 years, was then void and could not transferred to my new TV. That shouldn't happen but still worth the price when they can't fix it.

Even though I yet to use this protection plan, just to have it in place is very comforting just in case I have to use it.

Always good to have this extra protection for when things go wrong.

Very knowledgeable group. They are quick and courteous

Yet to call agents for an issue. The agents who delivered the appliance were professional and knowledgeable though. Glad I got the protection plan for peace of mind.

Better safe than sorry and the squad is a great place to start. Simply Awesome

So far so good I mean I haven’t needed to use the service but it was affordable

Helped us find the perfect tv for our home, thank you

Geek squad warranties are always always always a must