Customer Ratings & Reviews

Only because I have 3 tv's and this will not work on my RCA!

Proceed with caution. I developed stick issues within three weeks. Best Buy has a strict two week return window, making my purchase a complete waste. If you really want to try your luck here, purchase it from a retailer that actually has confidence in what they sell with a standard 30-day return policy. I'll never take my chances with Best Buy again when literally every other competitor makes it easier to replace a faulty product.

Ordered the Roku Ultra. Took over 2 hrs to activate it. Then could never get it to add the apps I have. After 4 hrs of trying I just gave up and hooked up the old Roku I had. Wasted money on the Ultra.

I bought this to use Nvidia Gamestream from my PC. This does not stream Windows Store UWA Games in HDR. I decided to use an HDMI of ethernet option instead.

When I bought this coverage I thought it was an extended warranty. Of course I bought it because the products were new. What did I know? One thing failed, so warranty in hand, I went to collect a replacement bulb, only to find out that the protection was concurrent with the manufacturer's protection, and not extended. Best Buy, you let me pay a premium for coverage I could never use. Not nice BB.

Garbage —absolute garbage this thing reboots itself every few minutes to every few hours while you are trying to watch shows. I should have ran this product in search engines prior to purchasing it. I tried everything from resetting to removing suspected programs that cause the problems. Now I have to order another fire stick because this thing was an absolute waste of money. Junk, complete junk.

Depending on your purchase, Best Buy will submit a free offer to your e-mail. Please be aware that the offer will not be effective if you wait too long to download it. Calling and dealing with customer service about my issue was the worst experience I've ever had to deal with.

Huge disappointment. Had I installed and setup this device when I purchased it I would have already returned it. Unlike my Rokus the storage capacity terrible. 8 applications are a stretch before running out of storage. Constant "Not optimized for" Netflix, Amazon Prime etc.

unit gets very hot and picture quality drops, remote is flimsy, I have tried other devices roku etc this is total junk.

Bought 2 of these less than 1 year old. Both of them died. Cheap junk.