Customer Ratings & Reviews

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

A friend installed and mounted the tv. It working pretty good.

Geek squad is the best for any and all product purchase protection and is the backup for answers too!

EXCELLENT VALUE FOR THE PROTECTION THAT YOU WILL GET IF YOU EVER NEED IT.

Even the best name brands can fail to perform. It's nice to know that geek squad protection can help you repair, or retrieve important files.

I am usually reluctant to purchase these protection plans, but there was a special price for this insurance.

I did not actually have to use this but I always purchase warranties because I have had to use them in the past and was always thankful when I did.

I feel so much better knowing my big purchase is protected for 5 years. Spending so much money is a little easier with this peace of mind.

Was very helpful when my tv broke. I am so glad I got it! Need to get if you are getting electronics!

Haven't had to use it yet, but it feels good knowing I'm protected.

Never go wrong with this guys.. the best insurence for items ferom best buy

I haven't had to use this yet on this product but have on other products and it met my expectations

Good thinking purchasing this Geek Squad warranty for my TV. Love that I can just call and get help!

always recommend! great help have used successfully on other products! never leave the store without it!

This is excellent to have. Protect your investment moving forward especially when problems arise...

This is the best thing you can do when you buy any electronics. Best Buy has the best service policy in my opinion. I will never buy without one.

I have never been disappointed with geek squad and I always purchase it for my more expensive electronics! It has definitely come in handy a few times!

Best buy protection is the best way for them to run their business. I wouldn't buy high dollar items without it.

You just can't go wrong with a 5-Year Standard Geek Squad Protection Plan for only $119.99, especially on an expensive purchase like a TV.

This is a definite must have on your big purchase, always protect your purchases. A must have.