Customer Ratings & Reviews

Geek Squad came in to look at my 55" TV, diagnosed the problem in a timely manner & before i knew it I was getting a new TV. I was able to upgrade to a 65" I had a 5 year warranty on the old TV, so Best Buy delivered a new TV at my door. I also have put another 5 year warranty on my replacement TV.

Geek Squad protection is awesome. For the large Home Theaters they come out to your home to fix or verify unfixable and they have always been very quick and competent in assisting me with the next step needed. Geek Squad Protection is the best buy I've ever made with you!! Thanks Best Buy.

I bought an open box TV and it had a small burn spot. I called the service and they came out and fixed it. Now I basically have a brand new TV. They were extremely professional, knowledgeable and helpful!

Normally I don't like protection or extended warranties plans. I figure if you buy good products if anything goes wrong it will happen doing the warranty period. But recently I had some bad experience and feel this is worth the money.

Did not use geek squad for my tv install but have used them before for computer problems. Great service with very knowledgeable agents.

Honestly not a big fan of “warranties” or as Best Buy calls it “geek squad protection” but in their case, they are the exception to the rule. I have never had a single issue with a product needing repair when I purchased their protection plan. They are pretty much the only company, who offers them instore, I can say that about. Kudos Best Buy!!!

We hope to not have to use this service but is nice to have it available. We feel like it will be good protection on the procduct and good comfort to know we have it.

Service as described. Allow for returns and fixes to damage

We purchased a 65 inch Sony O Led and debated over the 5 year warranty. Since the TV was expensive and had new technology, we decided to go ahead and purchase the 5 year warranty. Hopefully we won't ever need it, but we have peace of mind in case we do. No deductibles either. We feel confident in the plan.

After unboxing my TV a couple weeks after delivery, I found that it would not turn back on after the initial set-up. Geek Squad was amazing, and provided me with a new unit in less than 24 hours!!

Fantastic store With phenomenal energy. I always like to purchase my items And don't feel regret after

Though I didn't use the GS to install my products, they were very friendly, knowledgeable and extremely helpful!

I will not buy anything without this extended warranty because it is very convenient for me and the staff is very knowledgeable. Every time i ask a question i get a very knowledgeable response.

I bought this to cover the new TV i got at Best Buy. Have used Geek Sq protection plans before on laptops and that always went well. Decided to buy one for the TV because manufacturers today do not make quality products that will last - called planned obsolescence.

Good extended warranty for a good price hopefully I’ll never have to use it

Always get the extended warranty. This is my third TV that I’ve been able to use the warranty value toward a new TV.

Since our new television is full of so many technological features we decided to be prepared in case something went wrong before we were ready to replace it. We also wanted to be sure that if any burn-in ever appeared on the screen, it would be covered. Hopefully we will never have to use it.

The agent was knowledgeable and very polite. Wasted no time figuring out my issues. I suggest purchasing the 5 year warranty on all larger TVs. It worked well for me.

Wish I had know Best Buy will come To You on TV’s over 40”. Still great service and replacements !

This tv is amazing! It optimizes my gaming experience! The guys at Best Buy are professional and will recommend the right product)