Customer Ratings & Reviews

Amazing they really take they time and help you out

A lot of people look down at Westinghouse but it's great! If your on a budget like me then this tv is great choice.

great people great service they really helped out

I love geek squad. They really help out one another

Love the price for the equipment Protection especially since I have 2 babies at home that like to break things.

Super bright clear picture great sound very clear dialog

Works well with anything you can think of, live it

The level of customer service is unsatisfying because I was expecting more hands on.

I have bought Geek Squad Protection Plans in the past and they come in very handy when a product does not last.

Great delivery 32259 by DiAngelo! On time and polite!

Always get it . It is great to have help me out once or twice

This TV was fine, until it stopped working. Bought it the end of November, and screen went black and stopped working in mid-April. Tried tech support first - they were useless, just the usual "did you try unplugging it". That was Friday night and the support number is down until Monday. Called Monday - after a 30 minute run-around for a warranty repair, they opened a repair ticket with a repair firm 90 minutes away. One week later, on the day they were to show up, nothing. Called Samsung, different agent. "oh, that was just tentative. if you didn't hear from them, then you didn't have an appointment". Umm, nice. So the agent had us on hold for over an hour while she 'searched the state" for a repair. Found one 10 minutes away. Never heard from them. Then we were told we were eligible for an "accommodation". We never heard from them. Called yet again. different agent who wanted us to send in the same materials we sent agent 2 so he could submit it for a store credit at best buy. very little detail. He said that we wouldn't get an exchange number for 3-5 business days and then BestBuy will call us and then we can shop for another TV because BestBuy doesn't have this one within 250 miles. And, we just got an email that our repair ticket was cancelled. So it will end up being a month of aggravation and hours on the phone to not get this issue resolved. Any bets as to whether we'll have to call in a few days and start this process all over again? Samsung support is the worst. You get a different story from every agent, excuses at every turn and they never return calls. Run.

Great warranty . Excellent choice, fast processing

Worth it! Never had an issue with something that broke or stopped working

If your going to purchase any electronic, you should really consider this protection plan, it's a life saver.

Had issues with TVs over the past few years and this program was inexpensive relative to local competitors.

If you use the product all of the time 16 dollars a year for 5 years is a good deal to protect your product.

This service paid off when my Toshiba TV went bad.

well worth the money for pic quality and screen size

I have had really positive experiences with the geek squad. The people are friendly and helpful - and quick!