Customer Ratings & Reviews

Agents helped me mouthing the tv, basically they gave me a class, recommended

i bought my 70inch Samsung TV from best buy over a year ago with 5yrs geek squad protection. The TV has an audio problem and after speaking with geek squad associate and unsuccessful trouble shooting, i was told a tech will be sent to my house. i was given an appointment date of over a week. i explained that i have 5 kids at home and the waiting period was too long. The associate told me that was the earliest time he could get. i told him, if i have to wait that long, he should make sure everything would be set and the TV will be fixed on the appointment. If it cannot be fixed that date, the who have to replace the TV as my kids will not be able to wait again. On the appointment day, the tech guy came and told me that the wrong part was ordered. I needed a speaker and a panel was ordered. He would need to order the speakers and i would have to wait for another 8days to get the TV fixed. This is after i had already waited for 9 days. I told the tech i could not wait and i would prefer a replacement. i was told to call the customer service and i did that. The guy i spoke with told me, he would need to get approval from the tech guy to put in a replacement order. He placed me on hold and to call the tech guy. After a while, the call was muted that i was disconnected. the guy did not call me back, even though he had asked for my number at the start of the call. I call again and another person picked the call. She gave the number of their exchange dept and i called the number. The guy that answered the phone was very stereotyped and cold. after explaining to him that i have 5 young kids who are so anxious about the TV and i cannot keep waiting for the repair. His answer was you have to wait. I asked to speak to his supervisor and his answer was, i am the one in charge of compliants but when asked for his name and insisted to whoever he reports to and he was being recorded from my end, then he said, take this case number down and my manager will call you later today. He still did not give me his name, he simply said his name will be indicated in the case number record. The manager was not any better. Her line was your plan is to repair and we are sorry but you have to keep waiting. I told her that her staff ordered the wrong parts, and i have the one to bear the pain of their own inefficiency. Her defense was sometimes the panel is the bad one not the speakers. When i said why was it that the 2 parts were not ordered to safe time and the one that was not needed be returned by the technician, since i had already complained of the long wait from the begining? She had no clear response, other than you have to keep waiting. These guys are all just terrible. They seems not to care about what their customer is going through. They are just interested in taking your money and if it take forever for them to fix the TV, you keep waiting. I regret buying the geek squad protection plan. I should have bought the plan from another company or paid for extended manufacturer warranty. These guys have no empathy and are not reliable. Now i have to start planning to get another TV, because i cannot wait for another 1 week that solution is not guaranteed.

Geek Squad setup and installed my OLed tv and my sound bar system.

extra fast service and extra help with product when I had an issue

It is nice to have protection for my devices. I am not happy with the price, but nice to the protection.

Haven’t had to use it yet but nice peace of mind if something happens

I bought another tv with out this and waste my money. This is rhe best you can do.

Techs that really do know what they are doing -- the first time ... so no repeated calls for the same problem

It’s better to be safe and protect your purchase with additional warranty.

For the price this protection is well worth it. I have used it more than once

The information about the warranty was explained clearly and accurate.

Love geek squad services. Been the best warranty I could ever ask for!

have used Geek Squad service in store and have been happy with them , so purchased the extended warranty. Just hope I do not need it!

I haven’t needed to use this service yet so reassuring knowing it’s there

They assisted in setting up my computer so it was ready to use when I picked it up.

Great good plug safe the way too go thank grest protection

They did it all. Seamless. Informative. Great service, and gives a peace of mind.

Great protection for the price can never go wrong with a protection plan

It is very reassuring to have a reliable protection plan for my devices. Geek Squad has an excellent reputation.

Always pay for insurance because you never know when you will need it