Customer Ratings & Reviews

Always a good idea to get Geek Squad coverage when you buy a TV

Would not recommend added protection. My tv stopped working 90 days after purchase. I unhooked it all and brought it in to the store with my kids. After waiting in the long line I was informed they have to schedule a technician to come out and try and repair the tv first. Was informed they would schedule someone and I would hear from them soon. Two weeks ago and zero attempts for contact. I don’t usually buy these and won’t again. Disappointed

Complaint Regarding Order Cancellation and Delivery Handling

I always get protection on large purchases but not sure if its worth the extra money. From my experiences appliances usually go bad after warranty is up.

I only buy this to be safe for the just in case factor, but I never use it so I'm not sure if it's worth it.

Only gave a Average rating only because I just bought the service

The geek squad support isn't very necessary for a product like this. I got one on a laptop and he honestly told me to buy another laptop for the price to fix it.

I haven't had to use this yet, but hopefully don't have to. I have had to use these for other products and was disappointed. Hopefully this doesn't happen again.

Please read the fine print. It may not cover everything when you need them.

Nothing is wrong with the product so I have not used the protection plan. Can’t comment if it is good or bad.

I’m partial to Insigna I bought this as a replacement for my daughter who likes Toshiba plus it was on sale

It’s ok need work in improvement hopefully this helps

I don't normally get the extended warranty, but the unknown provenance of the TV brand makes me a bit anxious.

Stop selling warranties if you do not intend on following thru when customers need help. This service is useless if you dont need it. I will never buy another tv from this horrible place!

when buying my tv they talked me into this stupid warranty, said any issues just bring it up here and we will have geek squad fix it. So 2 years later the tv had lines all over it, i package it up in its original box and take it up to best buy. They said sorry we can help you call geek squad, but im at the geek squad counter. I call and they tell me i have to take the tv back home re mount it on my wall and have them come pick it up from my house. seriously?

Haven't needed them for a house call yet but when I was "in a state of mind" they walked me through the steps, OVER THE PHONE! So far, so good!

I didn’t need to use the Geek squad protection, but it was probably good to purchase in case something were to go wrong with my new television.

Don't count on 5-years worth of protection. The coverage is only extended until you have reached the purchase amount of the device, which includes minor diagnostic tech support (online or in-person). Highly recommended DO NOT use unless you have to in order to not exceed the protection limits.

Bought a tv along with geek squad warranty 4 months ago. About a month ago tv stopped working contacted best buy a tech. came out twice to try and fix it, but was unable to. Last time tech. showed up he said he would follow up the same day to let me know how to proceed with the issue. The tech never called back, a week later i called geek squad wondering what happened, i was told a supervisor would call me back within 4 hours. Its been a week and no call. HORRIBLE SERVICE !!!

Great product! Needs to have accidental damage included as well