Customer Ratings & Reviews

The agents advised me in detail how to connect and set up my tv and components

Very good job setting up smartv, remote and walking through all the uses

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

Haven't had to use them yet so that's a plus but good to have just in case.

Purchase this warranty for replacement if something (ANYTHING) goes wrong with my TV, it’s being sold as an accidental warranty but it is in fact an extended manufactures warranty. More times than not you would want to replace an item within 2 years just because. This warranty doesn’t help me because you still have to go through loop holes to get to the right person just so they can look at your tv.

I think everyone should get a warranty on all products you buy. It's for your protection. And the price is not bad!

Great supports. Always there whenever I needed assistance.

picture fills the whole screen without a lot of buttons to push

Never had to use but it's nice knowing it's available if needed

five year warranty from Geek Squad for the new Sony 4K TV I got

I've only had to use the Geek squad service once and it was an enjoyable experience.

Highly recommend to avoid any problems. They are for you.

The guys showed up on time and were very professional and respectful of my home.

Got all kinds of help, but I finally had to figure it out myself.

This warranty plan is great saved me on my last TV a few years ago

I used them is past for my other tv they were very helpful

You know you need them.So go get them.You won't regret it.

Hi, Definitely worth having the product protection plan.

My new Sony TV is protected for 5 years, bargain price for peace of mind.

I feel secure having this on my computer. It's protected me.