Customer Ratings & Reviews

I haven't had to use it yet. Hope I never have to.

Do not buy Geek protection as it is usless: they will keep your item for as long as they want without replacement

This geek squad service is great for an extended warrenty on electronics

I purchased the 5 year extended warranty on my Bravia TV. A few months after purchase the TV was damaged during a lightning storm and stopped working. Best Buy would not replace and told me to contact the manufacturer. I did so and the manufacturer immediately replaced the TV; however they replaced it with a different comparable TV. The problem is that the 5yr warranty is on the original TV. I have made repeated attempts to have the warranty updated to reflect the information for the replacement TV all to no avail. No one at Best Buy can or will help me. I have made so many calls and spent countless hours on the phone and even went to the store. Most of the customer representatives speak English as a second language and could not even understand the problem. No one would connect me to a supervisory and usually they would just transfer to another department and I had to start all over again explaining and getting no where. I have finally given up and can only hope that nothing goes wrong with the TV. I’m so frustrated and angry with this company. It’s not the first time I’ve had problems with them but it is the last time I make any major purchase with them and I will never buy one of their warranties again. Very disappointed but not surprised. I would give them negative stars if I could.

This protection plan is good to have because you never know when you may need it.

I haven’t had to use it. And hope I don’t. And that’s a good thing in my opinion.

Good price for a two year warranty. Reasonable price

There isn't much to review...this is an insurance policy on the item that I bought.

Very good for my brother it is very good for pcs .

I recommend them. They do proper job and I was satisfied.

I have used my Geek Squad protection plan once and they responded quickly.

Always very helpful just need more employees in this area. Always very busy

I hope to never have to use this but good to have.

Good buy for the price. I am not happy with the lack of installation service for a 48 inch tv. I would have had to wait 3 months for geek squad to install and remove old tv. I can't get it out of the box or lift it by myself.

I haven't needed to use the protection plan, but it is a great idea in case I need it

It's not the item but the Service I needed, really. I guess that's a problem all over but I did pay full price and they had no time for questions.

Always fixed the problem. Very polite and offered advice

I feel safe and secure with my purchase knowing that I have Geek Squad Protection.

I always get the warranty plan in the of chance that something happens to my TV. Great coverage

I'm glad that we bought this protection plan. Luckily, we haven't had to utilize it thus far.