Customer Ratings & Reviews

Not good not at all worst Not recommended please don’t buy it

I purchased the protection plan, the agent new that I was about 100 miles away and did not explain to me that if that had to come out and look at it there would be a charge just for them to come out. Will not purchase from them again

Disenchanted with service for the second time. I won't be using them

I didn't get my order delivered because the delivery company didn't receive my order. Sao, I have requested for my money to be returned. Hopefully, I will get my refund for an order that I did not receive.

I do not think buying this is worth anyone's time. So difficult to use and so many hassles trying to return an item to utilize the protection.

The protection plan on TVs is bull! You do not replace broken screens and it does not cover accidental damage! There’s no point in the warranty!

I purchased a 2 year protection plan on a tv. After 1 year, I had a service request. They came and worked on it. It still isn't fixed. This did not stop them from canceling the contract though due to it costing to much. Contracts with Best Buy and Geek squad are completely worthless.

Not good customer service, was given the run around and no one seemed to want to provide assistance

Used couple of times, Got fast and prompt response.

Probably unnecessary, which is why they bother selling it.

The insulation was great now I am trying to get service on my TV. I can’t get an appointment. Never had this problem before for any of the products I have purchased.

Just get your TV and hope it doesnt go bad , this type insurance is not worth have them just waste of your money

havent had to use this one yet but it good to have

I have never used it. I hope it's dose up to the quality they say, to and keep my television showing the way I wanted to show. I hope I don't have any problems out of them

Completely unable to answer basic setup question. I finally found my answer on an Australian website. “Tech Support” all with poor grasp of English language, apparently virtually no product training. Phone hold times of greater than 45 minutes followed by disconnects. Unable to reach any actual “Geek Squad” in-store employees with multiple attempts over period of one week before I gave up. Will never buy another product from Best Buy.

I bought Sharp 4K TV in Jun 2015. TV has been working great, and no issues at all. Then I started to have some issues in Dec, 2017. I thought I had a service plan so I checked my plan. Yes, I bought 2 year plan. It is expired a few months ago. When you think about it, if you have problem with your TV in just 2 years, you did not buy a quality product. TV is working OK, but I have issue once every two weeks. I feel that I wasted my money on this plan. TV should have gotten broken before expiration day, so I could get a new one to replace this one. Or it would be great if the service plan kicks in after 6 months or 9 months of usage. Oh well.

It just didn't seem worth it. I bought a a TV for $599 and $70 for 2 year protection plan seemed pretty reasonable but it starts right away meaning you're essentially paying for 1 year because it's cuts into your manufacturers warranty.

Picture Great! Sound Awful! Great for gaming......

From my experience they taking very long to assist you and to service you. There is a fee on things and because it’s free obviously they don’t do certain things

Read the fine print! Bought the plan for the in-home service it provided, but that cost extra money unless you pay them to install. I wasn't told that up front and I'm very upset. The technical people couldn't help me over the phone and weren't familiar with my TV. It look them longer to look-up the information in the manual, then it took me. All they wanted to do was to send someone out at my cost. Totally worthless!!!