Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30892 reviews
(30,892 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek Squad missing in action
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought Geek Squad would help when LG TV died while under mfgr warranty, but they do not. Lot of time, effort and phone calls. Still wtg 2 months after t.v. died.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely no assistance unless you purchase the absolutely terribly overpriced plan.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Buy Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for 4 months and the led backlight has gone out. Can’t even make it through 10 minutes of on time without it going black.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Worthless Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was able to use the warranty for any physical damages. Would score this 0 if I could.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless Plan for a Poor Quality TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It appears we purchased a plan that does nothing that will address the problems with our Hisense - 65" Class H9G Quantum Series LED 4K UHD Smart Android TV. Please see our 1-star TV review titled "Not such a good deal after all" The plan cost almost 25% of the purchase price when we bought the TV in April 2021. Nothing but problems with the TV since. Purchasing this was a huge regret.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
I properly installed tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv speakers are buzzing not happy with the tv. Now I have to take it down and get it fixed
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t fall for it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never every buy another geek squad plan. Most of the time what the agent tells you regarding the benefits of the plan is not true.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I suggest research your purchase this is a waste sorry I purchased it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Janey77 - We’re sorry to hear that your Geek Squad Protection Plan didn’t work out as you had hoped. If you no longer want the plan, you should be able to return it for its pro-rated value. If you have any specific concerns about the plane, please call us at 1-800-GEEKSQUAD (1-800-433-5778) and we’ll see if we can help you out.
Rated 2 out of 5 stars
Don't know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where is my warranty I don't get it can you please help me with that
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the extended warrenty starts at time of purchase not ended factory... wasted money
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Joke of a warranty
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This extended warranty covers nothing, basically. It is just a pure waste of money.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible protection coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst protection plan. This does not cover accidents so please read the fine print. This will cover what the normal manufacture warranty will cover. Best Buy could care less about the type of accident and even with Geek Squad Protection they will do nothing. Save your money DO NOT PAY FOR GEEK SQUAD PROTECTION!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TV Service Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plan does not true help keep customers happy. I have called geek squad for tech work 6 times to fix the same issue. Geek squad tech not fixed the problem just keep adding new products into the tv. Plus when they remount the TV back onto the wall they always miss it up and leave finger prints all over the TV. Service plan sucks need better plan.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek joke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When ever I have called the geek squad they are not all that knowledge and I waste hours waiting to get answers. They always want my to leave the item and I get the answers and fix online. In half the time.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not worth your money doesn't cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My remote control I broken less than 6 months old and they say it is an accessory, not covered under their warranty so they tell me to call Vizio and they also say not covered. I am not a happy customer at all. I bought a TV from Walmart and after 3 years the remote stopped working. I called in on the warranty through Walmart and they shipped me one out immediately, no questions asked. Much better protection plan. I will never buy another TV from Best Buy!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not recommend it. Daylight robbery, the product itself has a warranty
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plan not worth it for tvs. Didnt cover my tv. When my screen goes black they say its damaged but thats not covered. Wtf!!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy i got this coverage. Now adays things don't last very long.i always get it on any expensive item.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Slow service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting for 4 weeks to get an apointment so 4 weeks with our a brandnew tv
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t know what to do, they could not fix my Bluetooth problem with my new laptop I bought from them
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend