Customer Ratings & Reviews

if you can, just purchase a 43in or better. The process for tv repair is cumbersome and even more arduous when your tv is less than 43in. Best Buy determined my tv cannot be repaired but I have to go to the store to get my store credit even though I may not be buying a new tv from this location. The only reason I would still recommend the protection plan is because it saved me from having to purchase a new tv out right.

Its not worth buying any protection plans for apliances. When i bought the TV,I was told that the protection covered everything,including accidental falls,hits,anything in general. Turns out its just a way to get you to purchase something that wont cover anything. Complete disappointment

Don’t bother read the fine print, they cover only things that rarely break. Waste of $100

The agents seemed to rush, but had time to offer additional products. Their answers to questions were too techie. I won’t be renewing service.

I admit I have been roped in too many times with the geek squad warranty. It is just another selling point. Why pay the money for a warranty that doesn't even include the most basic of damages or accidents? Why pay ahead of time when it costs less or the same to fix something later if it does break? There really is no point in buying the warranty. On high end products they will never replace the product and always find some loophole to get you with.

The didn't replace a 2 month old TV that stopped working. Had to wait for 2 home visits that spanned a month for repair. Then the rescheduled My appointment without my knowledge.

I have tried so hard to get someone to come to my house and get my surroundsound and my TV hooked together correctly

Be very careful buying the protection plans. Seems the coverage period is long enough for the item to continue working but as soon as the warranty expires, the product dies. Will not be buying items from nor their expensive warranty plans and tell all friends, family and random strangers of this.

My tv does not ever connect to wifi and my wifi is working fine with other device and apparently since my tv is lg geek squad cant even help me

It’s ok works fine a couple months into using it it starts to glitch and randomly switches the channels.

I had a third-party mount my TV so I don’t know how they did but they seem to be OK but the overall geek squad plan is extremely expensive

I can never get through to Geek Squad when I need to ask a question or have something worked on in home. I ended up canceling it. It is taking me forever to get a refund. Not sure why?? Seems to be a waste of money, and I end up having to look at you tube videos and diagnose things myself.

Not worth buying when they only offer geek squad protection plan “without ADH”. When time comes that you have to move and your tv goes with you and when accident happens. You’re screwed. One time Replacement remote is all its good for. Waste of money.

Completely useless. I scheduled in home service twice with one no show and the second being an inexplicable cancellation.

We have bought geek squad for most of our items. The items that really disappoints me when buying protection is the laptops and computers. When I took 3 back to get fixed. The remedy I always get from the geek squad, reset to factory. All the devices they want to reset to factory. They don’t even want to deal with the issue. To them, reset to factory and if it doesn’t work, then we will work on it. What kind of solution is this?

They couldn't copy my files properly even through two separate appointments.

The use of this service for my tv was awful. It was no longer working with the applications I bought it for. They sent it away updated it, and still does not work. Not sure why I paid the premium for this service. I would not recommend anyone buy this service for the TV. Definitely a scam.

I have had my home theater system worked on, replaced and worked on again. Still does not work, after 5 months.

Regret buying it. My TV broke and thought that the warranty was going to cover it. Saddle it didn't and I was out a $1,000 TV. Talked to different workers and they each said something different. But none of them helped.

I was very disappointed in the way I was treated with this plan. Which was not explained by the rep. And they would not help me when my tv went out. During the pandemic. Not consideration. Very disappointing. Reached out to Corporate and no help there either the rep was very rude unprofessional I was really shocked by the behavior. Took my money.