Customer Ratings & Reviews

I contemplated this purchase. I make sure to buy warranties for most of my electronics. I have this warranty on all my tvs! Please be advised that it does not cover everything! I recently had two tvs damaged. The one tv went out for no appearant reason after a little over a year. I suspect some type of surge. It took Geek Squad over one month and two visits to determine that the tv could not be repaired because the parts were no longer available. When the replacement was finally approved Best Buy sent a contractor who could only deliver the new 50 in. They were unable to take down the old tv or mount the new tv. So the delivery had to be rescheduled until I removed the old tv and prepared to mount the new tv myself. The issue with the second tv was that the screen was cracked and it was not covered under the warranty. We have a toddler and unfortunately the screen on our old tv was cracked almost two years prior which was precisely why we were instructed to get the warranty. So of course I was flabbergasted when I disconnected my broken tv and carried it into the store just to be told that it was not covered. So I left the store after repurchasing the same tv for nearly five hundred dollars. Angry was un understatement. The warranty is a coin toss. The only way that it is worth it is if you have a surge.

Best Buy Geek Squad protection plans gives you a piece of mind!!

Everyone knows these make the store money, but if it's peace of mind for you, go ahead and grab the warranty

Haven't had to use it yet I'll let you know when I need them

Covers anything close and go good service for the price

Good, very, very good service and things like that.

I would recommend for televisions, it has helped me in the past.

Have not have to use it but is a wonderful protection plan

This is just what I need to help out with reducing stress in my product

good warranty protection and for a good price . it is worth it

fragile broke, needs better warranty for physical damage I paid nearly 100 for insurance and no repair covered for physical damage.

Was a good value for money and just needed to be added to purchase.

Never had any problems with any protection plan before.

This is a little pricey, but it has saved my bacon before.

Two years is not long enough, but these have saved me money several times.

This plan helps ya feel safe and hey, who doesn't like that?!

I had to call with a question and they were very helpful.

Very good to have when purchasing any electronic devices

Good.. would recommend to a friend.good plan. Glad I have it

I’m in the process of filing several complaints. First off I can’t bring my broke the into store because it’s to big. Then when I attempted to schedule appointments, geek squad put me on hold for 30 minutes and then hung up on me refusing to schedule. I kept being persistent and the geeks realized it so they scheduled my repair for today and sent a refrigerator repair man. Now I have to call these scumbags 100 more times to get another appointment and for them to pick up my tv. My suggestion for everyone, Go to Walmart for TVs. At least you stand in line and make a return in 5 minutes. My kids will now be without a tv for another week or two because of these fools. And what makes matters worse, apparently, the Niagara Falls blvd location is not taking calls. The entire store is incapable of answering the phone.