Customer Ratings & Reviews

I don't know how to review this as I have not needed it yet. If I use it I will update.

I have purchased Geek Squad extended warranties for decades spending into the $1,000’s +. I finally try and use it and it is beyond terrible. They are having a 3rd party repair shop fix it however the repair shop can’t reach the special services department of Geek Squad so they have told me that I have too call them. I have collectively spent over 7 hours on hold for them and have yet to reach this special department within Geek Squad. I tell everyone to purchase from them vs Amazon but now I have to change that. Just give me a new TV.

Haven’t had to use this yet. I did have one question but I was able to figure it out without the help.

The geek squad doesn't come up in Best Buy computer. I wanted them to tune the yv, but they say we don't have geek squad.

Purchased for a new gift TV. Hope it’s never used!

Problems with the TV since I got it. Tried to return it to manufacturer within 30 days wouldn't do it, now I find it's defective, badhdmi today I've spent over 2 hours on the phone with no resolution. Would not buy Roku or use best buy ever again. It's defective, so theres should no problem. Kept being transferred to different agents why did nothing for me.

Normally I don't buy the additional service coverage but since I was having a rash of issue with electrical equipment lately, I thought it was a good idea.

So far so good haven’t really needed it yet. Expected them to install tv at delivery did not happen.

I got a 50” tv about a month ago i turned it on this morning and one part of the tv screen was black i took it to bestbuy mind you i got a 5 YEAR warrenty on it they told me i would have to pay $50 to get it shipped out and then would recieve a call about how much it would he to fix it and them proceeded to tell me they could drop my warrenty and i would have to buy a brand new tv. What is the point of a warrenty if they are just gonna make me pay for it. Very disappointed im not buying from this store again. Do Better.

we have not used this service so we ca not make any comment when we will use that time we will update

Haven't needed it yet and hope I don't. We used it on our last TV and it was a good value.

Would not recommend added protection. My tv stopped working 90 days after purchase. I unhooked it all and brought it in to the store with my kids. After waiting in the long line I was informed they have to schedule a technician to come out and try and repair the tv first. Was informed they would schedule someone and I would hear from them soon. Two weeks ago and zero attempts for contact. I don’t usually buy these and won’t again. Disappointed

Never had to use this service. The items purchased have worked just fine and didn’t need professional installation

I bought a brand new 50" TV and the 2 year protection plan from Best Buy. As soon as I got home and turned it on, I noticed it had a grey blotch on TV. I called the support services, they sent out a guy from LG who looked at it and said "get a new TV." I call Best Buy asking for them to please come and replace it. I am 100 lbs and live alone. I can't carry a 50" TV to you guys. They said NO. WHAT did I pay the extra money for geek squad for?? Now I'm stuck with a defective TV that I just bought. USELESS and your customer service sucks.

Stop selling warranties if you do not intend on following thru when customers need help. This service is useless if you dont need it. I will never buy another tv from this horrible place!

Always a good idea to get Geek Squad coverage when you buy a TV

Only gave a Average rating only because I just bought the service

I only buy this to be safe for the just in case factor, but I never use it so I'm not sure if it's worth it.

I always get protection on large purchases but not sure if its worth the extra money. From my experiences appliances usually go bad after warranty is up.

The geek squad support isn't very necessary for a product like this. I got one on a laptop and he honestly told me to buy another laptop for the price to fix it.