Customer Ratings & Reviews

I have not been able to use this service yet which in turn I guess is a good thing?

5 years is fine but will be a waste of money most likely

Haven't had to use it but good to know that it will be an easy process if needed

The Geek Squad agent successfully mounted my LG TV on the wall. Good job!

Was on the phone for an hour made it sound like they were going to set up an appointment and when it came time to schedule the appointment was put on hold for 20 minutes to then be transferred to Samsung and had to restart the process through them. Was a total waste of time.

Service is good, but wait time slightly slacking prior to covid.

I've been trying to get support for a TV that I purchased at Best Buy along with a 5 year geek squad protection plan. I was chatting with an agent online, but was disconnected. The agent was not able to find my purchase. I've given all of my information, and Online Order Number, BBY01-773115002193. I paid for a purchase plan and would like to be able to use it.

Haven't had to use as of yet, but glad to have the peace of mind.

Always a good idea to purchase a Protection plan for any electronic

I only got this just in case the tv gets damaged and because it’s the screen that’s damaged they can’t fix it? What’s the point of buying this separate. So annoying definitely not purchasing this again

I haven't had a need to use the service yet but good to know it's there when and if I needed it to get my equipment fixed.

Bought one of these for each of the TV's I bought for the girls rooms. TV's must be pretty good as I have not needed them.

Shouldn’t have gotten it on this tv should’ve waited & gotten it on the other one

Cracks a lot. Don’t like it. It’s too loud and just doesn’t stop

Why buy a protection plan when the G.Squad tells you there's nothing wrong? Feels like wasted money on my end.

i gave it 3 stars for the peace of mind it gives me, have not had to use the service.

It's insurance, do you need it? I haven't used it so I do not know, but hope I never have to

Have a broken tv screen my 2 year old hit with a broom. Now they are saying they don’t cover accidents. But when the WiFi stopped working on the last one they replaced it.

My devices have been running perfectly so no need for this yet. The comfort pf knowing i have it is amazing though!

Its nice to know you have coverage however i just found out thati have the exact same coverage already on my insurance...