Customer Ratings & Reviews

Very happy i got this coverage. Now adays things don't last very long.i always get it on any expensive item.

I thought Geek Squad would help when LG TV died while under mfgr warranty, but they do not. Lot of time, effort and phone calls. Still wtg 2 months after t.v. died.

Scam alert. Runs concurrent to the manufacturers warranty. Useless. Money down the toilet.

Its not worth buying any protection plans for apliances. When i bought the TV,I was told that the protection covered everything,including accidental falls,hits,anything in general. Turns out its just a way to get you to purchase something that wont cover anything. Complete disappointment

Don’t bother read the fine print, they cover only things that rarely break. Waste of $100

if you can, just purchase a 43in or better. The process for tv repair is cumbersome and even more arduous when your tv is less than 43in. Best Buy determined my tv cannot be repaired but I have to go to the store to get my store credit even though I may not be buying a new tv from this location. The only reason I would still recommend the protection plan is because it saved me from having to purchase a new tv out right.

Waiting for 4 weeks to get an apointment so 4 weeks with our a brandnew tv

The agents seemed to rush, but had time to offer additional products. Their answers to questions were too techie. I won’t be renewing service.

I admit I have been roped in too many times with the geek squad warranty. It is just another selling point. Why pay the money for a warranty that doesn't even include the most basic of damages or accidents? Why pay ahead of time when it costs less or the same to fix something later if it does break? There really is no point in buying the warranty. On high end products they will never replace the product and always find some loophole to get you with.

Please be sure you understand EVERYTHING that it does and doesn't cover. I've had several agents try to be vague on purpose.

The didn't replace a 2 month old TV that stopped working. Had to wait for 2 home visits that spanned a month for repair. Then the rescheduled My appointment without my knowledge.

Had this tv for 4 months and the led backlight has gone out. Can’t even make it through 10 minutes of on time without it going black.

I have tried so hard to get someone to come to my house and get my surroundsound and my TV hooked together correctly

Be very careful buying the protection plans. Seems the coverage period is long enough for the item to continue working but as soon as the warranty expires, the product dies. Will not be buying items from nor their expensive warranty plans and tell all friends, family and random strangers of this.

Was able to use the warranty for any physical damages. Would score this 0 if I could.

I had a third-party mount my TV so I don’t know how they did but they seem to be OK but the overall geek squad plan is extremely expensive

I can never get through to Geek Squad when I need to ask a question or have something worked on in home. I ended up canceling it. It is taking me forever to get a refund. Not sure why?? Seems to be a waste of money, and I end up having to look at you tube videos and diagnose things myself.

It’s ok works fine a couple months into using it it starts to glitch and randomly switches the channels.

This extended warranty covers nothing, basically. It is just a pure waste of money.

We have bought geek squad for most of our items. The items that really disappoints me when buying protection is the laptops and computers. When I took 3 back to get fixed. The remedy I always get from the geek squad, reset to factory. All the devices they want to reset to factory. They don’t even want to deal with the issue. To them, reset to factory and if it doesn’t work, then we will work on it. What kind of solution is this?