Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30921 reviews
(30,921 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
WASTE OF MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WASTE OF MONEY .. NO HELP, NO REFUND.. TV WAS DAMAGED WHEN DELIVERED AND NO ONE WANTED TO TAKE RESPONSIBILITY ..
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
ew
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really is pointless for tvs since they can not cover cracked or damaged screens
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
I installed my own TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not used this protection plan, was the Geek squad suppose to install the TV?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest of products to use. Lot of red tape and hoops to jump through to utilize.....
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest of products to use. Lot of red tape and hoops to jump through to utilize.....
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to use the geek squad and have them repair something in a good amount of time or even use it at all. I would suggest not purchasing.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT HAPPHY!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only purchased this plan because I was told it would take effect after the so called 1 yr warranty on the TV. Was not told the truth because 2yrs and 1 month later when my ethernet connection went bad, I was told out of warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Hmm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonder just peachy fabulous wonderful lol not sure haven’t used it
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced, overrated, overpriced, overrated, overpriced overrated
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv mounting went smoothly. As for as all the rest of the services they "provide" two thumbs down
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally paid extra for this service but didn’t cover my problem go figure
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
wouldn't buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased protection plan because sales rep said it covers accidental damage on tv. No it doesn't as we had an accident because of our special needs child. They wouldn't do anything. Sent in numerous complaints to main office and customer service. No one gets back to you. Don't buy anything from best buy. Bad customer service. Would give 0 stars but it won't allow.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mush review all the information abouth the warranty because those cover the main parts
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of my money. Im wheelchair bound and purchased this thinking if anything happened to my tv it would be easy to have fixed or replaced. No such luck.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad TVand bad support company. Internet connection
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Sadly disappointed....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No full screen picture option. Disappointed with the quality. Price was good,but you get what you pay for. I returned the tv...no hassel.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a service id use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As an IT technician with 20yrs experience in healthcare and federal gov't. I would never recommend Geek Squad for laptop or PC repair.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Don't buy. Its a trap.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still not the smartest buy I've ever done. Even employees say this is a trap.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
they never pick up phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wait for ever for someone to pick up the phone not worth it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when you can't get in contact with an Agent and we apologize for this inconvenience and burden. We are experiencing higher than normal call volume due to COVID-19 and we appreciate your understanding. Regardless, we'd love to see how we can help get and what options are available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
Do not buy the standard warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not be mislead by BestBuy as this “Standard” does not cover damage of any kind, even if they say it does. It’s a lie Read the “real” reviews
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend