Customer Ratings & Reviews

Got this for a controller I purchased. Was worth it when the controller stopped working. I took it in and they exchanged it quickly.

Basically if it breaks in 5 years Geek Squad fixes it what a deal. plus I got a really great deal with the total package.

I have not had to use geek squad because the items I have purchased have not caused me any mechanical problems. The people in the geek squad are usually ready and able to answer questions.

I bought the 5 yr plan for an open box tv purchase. Hopefully I never have to use it, but it's good piece of mind.

Always a pleasure working with Geek Squad. Service has been great whenever I have needed them. Thank you Geek Squad.

I'm finally writing a review for this tv. I had a thunderstorm about a few months after purchase and the quality of the tv hasn't been the same. I reached out to best buy to come fix my tv and just like most of you said, I had to contact Hisense to come out. because of the Manufacture first year warranty. Three tv specialist have been to my home and nothing has changed. The picture isn't sharp/clear at all anymore. I was told that I have to deal with this tv until after the one-year warranty is over. I couldn't believe I had to wait this long to enjoy my tv. Withing this timeframe I went back to best buy and brought another 85-inch tv which I'm happy with. I agree with one of you said, why did I pay for a 5-year warranty when it really a 4-year warranty? My one year is coming up, and I hope best buy can take care of their loyal customers. But I wouldn't recommend this tv for anyone. The worst tv I ever brought.

Always buy a warranty with the longest term you can get with todays electronics.

Hopefully I won’t have to use the service but it’s a great piece of mind in case something happens.

The professional and friendly staff has always been helpful and very good at providing assistance on all products

Must buy! best buy geek squad warranties are awesome. never had an issue redeeming a warranty in the past.

This service is probably the best on the market for the value and quailty, definitely recommend if you have a high end tv

They are awesome great help with the new computer and helping us setting it up for the first time.

Always been happy with their warranty service if it dies they fix or replace it

The Geek Squad protection plan provides peace of mind. Makes the Best Buy products even more valuable.

Great insurance for our 65” TV We don’t have to worry about costly repairs

They're the greatest. They helped me set my laptop up and get the most out of it.

This is an awesome tv with great features for the price

I like the concept of Geek Squad protection. I have not had to use it thus far but I am comforted knowing my TV is covered.

Abosulte must have if you purchased an expensive item geek squad are very professional amd help full and your In good hands

This is a great product but confusing at first and definitely needs the surrounding sound speakers to get the full affect and maximize its potential.